The Opus, Westchester-PBX Operator AM/PM/Overnight Shift-Temporary
About The Position
The PBX Operator is part of the front office and At Your Service team, serving as the first point of telephone contact for hotel guests. The role supports a high standard of guest service by responding to calls promptly and courteously, communicating guest needs to the appropriate departments, and following up to ensure requests are handled. Duties also include taking room service orders and addressing guest complaints, researching issues thoroughly, developing effective solutions, and negotiating results. The operator assists with problems such as price conflicts and insufficient heating or air conditioning. The position is temporary and is offered across AM, PM, and overnight shifts. The posting lists anticipated compensation of $25.74 per hour for applicants working in NYC or New York; the final offer may depend on factors including relevant experience, education, and work location.
Responsibilities
- Answer incoming calls from external and in-house guests.
- Communicate guest needs to the appropriate department and follow up to ensure requests have been handled.
- Take room service orders.
- Field guest complaints, conduct thorough research to develop effective solutions, and negotiate results.
- Listen to guests and assist in resolving problems such as price conflicts or insufficient heating or air conditioning.
Benefits
- Highly competitive wages.
- Exceptional benefit plan for eligible associates and their family members.
- RSP/401K matching program for eligible associates.
- Flexible scheduling.
- Discounts at Crescent-managed properties in North America for associates and their family members.
- Marriott Hotel Discount.
- Discount at Spa and Red Horse Restaurant.
- Health and wellness programs.
- Learning and development opportunities.
- Travel discounts.
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What This Job Offers
Education Level
No Education Listed
