PBX/Mail Clerk

Sutter Health • Castro Valley, CA

12d • $30 - $38

About The Position

The PBX/Mail Clerk receives incoming calls to the main switchboard/Private Branch Exchange (PBX), routes calls to the appropriate department or person, and takes messages as needed. The role answers basic questions about the organization, including hours of operation, directions, and phone numbers for individuals and departments. The employee builds confidence and cooperation among physicians, staff, and other healthcare providers through competent performance, attentive monitoring and care, and effective communication. The position adheres to applicable local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while supporting optimal patient care.

Requirements

• High school diploma or GED.
• Problem-solving ability, including comfort with unforeseen scenarios and changing tasks quickly.
• Ability to interpret information and instructions presented in written, oral, diagram, or schedule form.
• Written and verbal communication skills for communicating with team members, supervisors, patients, and other hospital personnel.
• Time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
• Basic knowledge of computer applications such as Microsoft Office Suite (Word, Excel, and Outlook).
• Ability to work independently and as part of a team, including completing multiple tasks in an environment with interruptions.
• Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.

Responsibilities

• Receive incoming calls to the main switchboard/PBX.
• Route calls to the appropriate department or person and take messages as needed.
• Answer basic questions about business hours, directions, and phone numbers for individuals and departments.
• Protect patient privacy, including the privacy of protected health information (PHI).
• Follow applicable regulations, codes, policies, and procedures to support privacy, safety, and patient care.
• Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED