PBX/Mail Clerk

Sutter Health•Castro Valley, CA

10d

About The Position

The PBX/Mail Clerk receives incoming calls to the main switchboard/Private Branch Exchange (PBX), routes calls to the appropriate department or person, and takes messages as needed. The clerk answers basic questions about the business, including hours of operation, directions, and phone numbers for individuals and departments. The position builds confidence and cooperation among physicians, staff, and other healthcare providers through competent performance, attentive monitoring and care, and effective communication. It also requires adherence to local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while supporting optimal patient care. This is a temporary, non-exempt position at Sutter Eden Medical Center. It is a short-hour night shift, scheduled for eight hours per week, with variable days and every-other-weekend requirements. The listed pay range is $29.83–$37.75 per hour. Eligible positions include a comprehensive benefits package.

Requirements

High school diploma or General Education Diploma (GED).
Keen problem-solving ability, including comfort handling unforeseen scenarios and quickly switching between tasks.
Ability to interpret data and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills.
Well-developed time-management and organizational skills, including the ability to prioritize assignments and meet deadlines.
Basic knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team while accomplishing multiple tasks amid interruptions.
Ability to identify, evaluate, and resolve standard problems using established options.
Ability to ensure the privacy of patients’ protected health information (PHI).
Ability to build collaborative relationships with peers and other staff members.

Responsibilities

Receive incoming calls to the main switchboard/PBX, route calls to the appropriate department or person, and take messages as needed.
Answer basic questions about hours of operation, directions, and phone numbers for individuals and departments.
Communicate effectively with physicians, staff, patients, other healthcare providers, supervisors, and fellow team members.
Adhere to applicable regulations, codes, policies, and procedures to ensure privacy and safety while supporting optimal patient care.
Protect the privacy of each patient’s protected health information (PHI).
Prioritize assignments and meet deadlines while working within standardized policies and procedures.
Work independently and as part of a team, including handling multiple tasks in an environment with interruptions.
Identify, evaluate, and resolve standard problems by choosing appropriate solutions from established options.
Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.