PBX Communication Operator - MGM National Harbor

MGM Resorts International • Harbor, OR

5d • Onsite

About The Position

Be the voice behind the experience! As a PBX Communication Operator at MGM National Harbor, you'll be the first connection guests make when they need assistance, information, or support. If you love helping people, solving problems, and creating memorable guest experiences, this is your chance to be at the center of it all.

Requirements

• At least 18 years of age
• 1+ Years of Prior Relevant Experience

Responsibilities

• Answer incoming calls and connect guests with the appropriate departments and team members
• Assist guests with questions about the property, amenities, events, and local attractions
• Transfer calls to hotel staff and approved mobile devices as needed
• Dispatch service requests to the appropriate departments
• Log and report telephone issues and assist with emergency repair calls when necessary
• Resolve guest concerns within your scope of authority and escalate issues when needed
• Maintain accurate records and ensure confidential information is handled appropriately
• Deliver exceptional service with every guest interaction
• Support a fast-paced operation while maintaining professionalism and attention to detail

Benefits

• Health & Income Protection benefits (for eligible employees)
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
• medical, dental, vision, life insurance, 401(k) plans, and time off plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed