PBCA Contracts Manager - USVI

Tampa Housing Authority•Tampa, FL

11h

About The Position

The PBCA Contracts Manager oversees contract administration activities for assigned state(s) under HUD’s Performance-Based Contract Administration (PBCA) program. The role ensures compliance with HUD regulations, contract requirements, and organizational policies while leading staff to meet or exceed performance metrics for subsidy payment accuracy, Management and Occupancy Reviews (MORs), resident complaint resolution, and other PBCA functions. The position serves as the primary liaison among the HUD CAOM and Field Office, property owners and agents, and internal departments. It is responsible for effective administration of Housing Assistance Payments (HAP) contracts and for maintaining the organization’s credibility and reputation as a trusted PBCA. The manager directly supervises PBCA staff, including hiring, training, performance evaluation, coaching, and disciplinary actions. The role monitors IBPS/PBT tasks under the Annual Contributions Contract (ACC), prepares recurring PBCA reports and monthly invoices, develops and monitors the annual work plan and work in process, and oversees timely and accurate monthly HAP payments. It also maintains knowledge of HUD guidance, monitors HUD Secure Systems and internal CA software, manages electronic records and retention, performs quality reviews of PBCA operations and subcontractors, and oversees annual audits and compliance reviews. Special projects and ad hoc reports may also be assigned. Occasional travel is required. A valid Florida Driver’s License and insurability under the agency’s insurance policy are required. The job description notes that duties may vary and may include other job-related responsibilities.

Requirements

At least 5 years of professional experience in a HUD-regulated environment, or an equivalent combination of education and experience.
Knowledge of HUD rules and regulations, including 24 CFR, 4350.3, 4350.7, 4381.5, the Section 8 Renewal Policy Guidebook, MAT User Guide, Special Claims Processing Guide, and Management Agent Handbook.
Knowledge of HUD PBCA ACC report preparation techniques and procedures.
Ability to research technical specifications and troubleshoot data files.
Strong analytical skills and ability to interpret complex federal regulations and operational data.
Proficiency using proprietary software for ACC tasks and ACC reporting.
Ability to maintain files and records and prepare reports.
Ability to lead a team, set performance expectations aligned with HUD metrics and organizational goals, and foster a culture emphasizing accuracy, accountability, and customer service.
Effective oral and written communication skills.
Occasional travel required.
Valid Florida Driver’s License.
Must be insurable under the agency’s insurance policy.

Nice To Haves

Bachelor’s degree preferred; significant and relevant experience may also be considered.
Performance-Based Contract Administration experience preferred, or an equivalent combination of training and experience.

Responsibilities

Directly supervise PBCA staff in assigned state(s), including hiring, training, performance evaluation, coaching, and disciplinary actions.
Monitor performance of IBPS/PBT tasks under the Annual Contributions Contract (ACC).
Prepare monthly, quarterly, semi-annual, and annual PBCA reports, including the monthly invoice.
Develop and monitor the Annual Work Plan and Work In Process.
Oversee the HAP payment function to ensure timely and accurate monthly payments to owners and agents.
Complete special projects and ad hoc reports as needed.
Maintain current knowledge of HUD regulations, guidebooks, handbooks, notices, CFRs, and other guidance to ensure ACC compliance.
Monitor and manage HUD Secure Systems and internal CA software.
Maintain electronic files and records in accordance with HUD and internal retention policies.
Perform quality reviews for contract renewals, rent adjustments, MORs, HAP vouchers, special claims, and resident inquiries for internal PBCA operations and subcontractors.
Oversee annual audits and annual compliance reviews.
Serve as the primary liaison among the HUD CAOM and Field Office, property owners and agents, and internal departments.
Administer HAP contracts effectively and support performance metrics for payment accuracy, MORs, resident complaint resolution, and other PBCA functions.