Payroll Tax Case Administrator - Temporary

OSV

5d•Remote

About The Position

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place. The Payroll Tax Case Administrator (Temp) is an important member of our Tax department, supporting domestic North American tax functions for our clients. As a Payroll Tax Case Administrator, you will assist the Tax department with data entry and administrative projects. This role requires an extremely high level of attention to detail and the ability to complete multiple tasks with minimal supervision.

Requirements

High School graduate, GED or equivalent; higher education preferred
1-2 years of customer service or call center experience. Ideally routing tasks and handling product/service use questions.
Strong analytical and research skills
Experience in Microsoft Word and Proficiency in Excel
Willingness to work split shifts, evenings, weekends and holidays

Nice To Haves

Associates Degree or higher preferred
Knowledge of payroll taxes a plus
Experience with Zendesk and / or Salesforce programs preferred

Responsibilities

Setup and index tax ticket and notices in OSV Support and Salesforce accurately and timely
Perform daily audits of ticket and notice data, within a 98% accuracy
Meet established daily ticket and notice quotas
Manage unassigned aged tickets under a 24- hour timeframe
Locate account information for clients, using the TaxEx system
Process Critical and Blocker tickets within 2 hours of receipt
Assist with special projects as needed