About The Position

The Payroll Specialist supports payroll operations for a growing client base and is responsible for payroll-related processing activities. The role supports scheduled and off-cycle payrolls, processes client-provided payroll data, responds to client inquiries, and manages an assigned book of business. It is an on-site position in Arizona or Georgia. The role requires accurate, timely processing and strong attention to detail, along with the ability to troubleshoot issues, manage multiple priorities, and work effectively with clients and internal teams. The Payroll Specialist works in a professional, climate-controlled office and regularly uses computer and office equipment while handling confidential employee information in accordance with privacy and security standards.

Requirements

  • At least one year of customer service experience.
  • UKG Ready experience is required.
  • Proficiency with Microsoft Office applications, including Outlook, Microsoft Teams, Excel, Word, and PowerPoint, and the ability to learn other applications as needed.
  • Effective time management and accurate recordkeeping, with the ability to complete payroll tasks according to schedules and compliance requirements.
  • Ability to multitask while maintaining accuracy and attention to detail.
  • Strong verbal and written communication skills and the ability to collaborate across teams and interact professionally with employees at all levels.
  • Intermediate to advanced proficiency in Microsoft Office, including Excel formulas, pivot tables, and data validation, and Outlook email management and scheduling.
  • Analytical thinking and the ability to troubleshoot payroll issues, interpret data, and determine solutions.
  • Good judgment in evaluating situations, identifying problems, and determining appropriate actions.
  • Ability to partner with HR, Finance, Operations, and other cross-functional departments to resolve payroll issues and support accurate, compliant processing.
  • Ability to meet the physical, mental, and communication demands of the role, including extended sitting and computer use, visual focus, occasional travel, and managing multiple deadlines.

Nice To Haves

  • High school diploma or equivalent combination of experience, skills, and education is preferred.
  • At least one year of payroll experience is preferred but not required.

Responsibilities

  • Provide day-to-day payroll processing support for scheduled and off-cycle payrolls.
  • Import or manually enter payroll changes, including hours, employee updates, earnings, deductions, and tax overrides.
  • Calculate payroll and verify accurate entry of client-provided data by generating control totals for import files and conducting manual reviews.
  • Respond promptly and accurately to client inquiries by email, case system, and phone.
  • Partner with Payroll Supervisors on special projects to support clients.
  • Manage and support an assigned book of business.
  • Build and maintain relationships with team members and colleagues across disciplines to coordinate communications and services affecting clients.
  • Attend webinars and training to stay current on company and department best practices.
  • Complete projects and other duties assigned by a supervisor.

Benefits

  • Medical, dental, and vision coverage
  • 401(k) with company match
  • Paid time off, holidays, parental leave, and sick leave as required by applicable state law
  • Life insurance
  • Short-term disability
  • Long-term disability
  • Employee assistance program
  • Flexible spending account
  • Health savings account
  • Identity theft protection
  • Critical illness insurance
  • Accident insurance
  • Cancer insurance
  • Hospital protection
  • Legal insurance
  • Pet insurance
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