Payroll Implementation Consultant

ADP • Norfolk, VA

7d

About The Position

ADP is hiring a Payroll Implementation Consultant to create exceptional onboarding experiences for each product or service implementation. The role leverages ADP training programs and service guidelines, along with business consulting expertise, to deliver comprehensive solutions and guide clients toward solutions that fit their business needs. The consultant analyzes client systems, interface requirements, and business processes; understands client needs and issues; recommends and implements appropriate solutions; and builds long-term client relationships. The role also involves collaborating with ADP sales and customer service associates and exchanging routine project information with client project team members, including priorities, timelines, and issues.

Requirements

• At least 3 years of experience working in a client service or customer service environment.
• At least 1 year of business consulting experience.

Nice To Haves

• WorkForce Now experience or knowledge is highly preferred.
• Implementation experience is highly preferred.
• Payroll knowledge, including skills for processing client payrolls; accuracy and dependability are important because errors can affect client associate paychecks and reporting errors can lead to penalties and interest payments for ADP.
• Basic knowledge of payroll tax principles and wage and hour laws.
• Strong verbal and written communication skills.
• Ability to analyze and resolve problems through effective customer interaction and communication.
• Ability to work under time constraints to meet deadlines.
• Excellent professional customer service skills.
• Strong organizational skills.
• Strong process and documentation skills.
• Strong research skills.
• Proficiency in MS Office applications, especially Word and Excel, and proficiency using a PC.

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution.
• Guide and drive clients toward the best solution for their business needs.
• Analyze existing systems, interface requirements, and business processes.
• Partner with clients to understand their business and related needs.
• Incorporate new processes, tools, and approaches when recommending an ADP solution.
• Use broad knowledge to recommend solutions to clients when appropriate.
• Understand client business issues and concerns, and recommend and implement appropriate solutions.
• Build long-term relationships and trust.
• Interact and collaborate with ADP associates in sales and customer service.
• Exchange routine information with client project team members, including priorities, timelines, and issues as they arise.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed