Payroll & HR Technology Manager

Gallagher•Norwalk, CT

About The Position

This is a future opportunity and is not currently open. The Payroll & HR Technology Manager works within Gallagher Benefit Services’ Payroll and HR Technology Consulting team, which provides payroll and HRIS services including outsourced payroll administration, multi-jurisdictional payroll services, system implementations and vendor transitions, payroll tax amendments, compliance and registrations, time and attendance implementations and management, benefit configuration and enrollment, carrier feeds, W-2 reconciliations, and workflow and process design. The role supports clients by identifying business needs, recommending best practices and process improvements, and helping ensure compliance with federal, state, and local requirements. It manages client issues, projects, implementations, reporting, benefit technology configurations, and process documentation while providing strategic insight into payroll initiatives and improving system functionality.

Requirements

Previous experience managing implementations and other payroll/HRIS projects.
Ability to develop and execute a project plan.
Proficiency in Excel, including formulas, Pivot Tables, and VLOOKUP.
Attention to detail, problem-solving ability, and ability to work in a highly confidential setting.
Experience with payroll taxes and quarterly/annual reconciliations, including troubleshooting issues and identifying root causes.
Proven ability to manage working relationships effectively with contacts at all organizational levels and with vendors.

Nice To Haves

Experience with a major payroll/HRIS platform, such as ADP, Ceridian/Dayforce, Paychex, Paycom, Paycor, Paylocity, Rippling, UKG, or Workday.

Responsibilities

Identify client business needs, provide best practices and process improvements, and help ensure compliance with federal, state, and local jurisdictions.
Review, respond to, and resolve client issues related to work product, project plans, and other inquiries.
Provide exceptional customer service and a dynamic client experience.
Conduct client quality checks and identify areas of concern and improvement.
Manage multiple projects and/or clients simultaneously in an organized manner.
Work effectively in virtual teams and independently; collaborate with consultants on large-scale projects and take leadership roles on project teams when needed.
Create custom reports for clients as needed.
Facilitate or oversee implementation of new products.
Manage and troubleshoot benefit configuration, enrollment, and carrier feeds related to clients’ technology use.
Create and document key processes essential to project and client success.
Provide strategic insight for payroll-related initiatives and projects.
Assess whether client payroll processes and procedures comply with federal, state, and local guidelines.
Streamline processes and optimize system functionality.