Payroll Coordinator Senior

Corewell Health • Grand Rapids, MI

12d • Onsite

About The Position

Under moderate supervision from Payroll leadership, the Payroll Coordinator Senior performs analytical, clerical, payroll, and accounting work related to timekeeping and payroll for Corewell Health System and its team members. The role applies critical thinking and problem-solving in accordance with federal and state laws, including FLSA, and Corewell policies and pay practices. It is the primary trainer for Payroll Coordinators and provides backup support for time editor training. The position also assists departments and team members with timekeeping and Human Capital Management (HCM) systems, including direct deposit, tax forms, and pay slip viewing.

The role supports accurate, timely payroll operations through timecard review, payroll processing, audits, issue resolution, and maintenance of confidential payroll documentation. It works with departmental leaders, time editors, and team members to address questions and resolve exceptions, while providing attentive customer service. The position is full time, works a day shift, and is scheduled Monday through Friday from 8:00 a.m. to 4:30 p.m., for 40 hours per week.

Requirements

• High school diploma or equivalent.
• At least 3 years of relevant experience in a payroll department overseeing timekeeping and payroll processing.
• At least 1 year of relevant experience applying Corewell Health pay practices in a timekeeping and payroll environment.

Nice To Haves

• Associate's degree in a related field.

Responsibilities

• Serve as a resource for Payroll Coordinators handling complex responsibilities and issues requiring escalation.
• Train new Payroll Coordinators and provide backup and support for time editor training.
• Prepare and distribute workload reports and lists to help Payroll Coordinators review timecard exceptions.
• Develop and maintain consistent, efficient processes for timecard review and payroll preparation.
• Participate in developing departmental standards, policies, procedures, and guidelines.
• Use critical thinking and problem-solving to address payroll situations raised by leadership or team members.
• Enter, process, monitor, and maintain data for on-cycle and off-cycle payroll runs, following Corewell Health guidelines and reviewing for accuracy and completeness.
• Complete assigned activities accurately and on time.
• Maintain timely, accurate, and confidential payroll support documentation for team members in assigned departments, and interact with departmental leaders and team members.
• Review, calculate, implement, and audit HCM data flow and alerts related to assigned employee changes originating from Human Resources.
• Research and resolve timekeeping and payroll inquiries or issues from team members, time editors, and leaders, including questions about direct deposit, tax forms, and pay slips, using ticketing software such as ServiceNow.
• Review and monitor biweekly time and attendance information and collaborate with editors and leaders to resolve exceptions and issues.
• Audit assigned departments' timekeeping inputs against timecards and schedules for compliance with labor laws, including FLSA, and Corewell policy.
• Review and process authorized corrections requested by department editors or leaders, and audit reports for pay accuracy and compliance.
• Provide timekeeping assistance to departments to help improve users' skills.
• Review and verify final data-processing outcomes during the on-cycle payroll run.
• Sort and distribute departmental mail, email, and faxes, or respond as appropriate.
• Maintain current knowledge of federal, state, and local regulations; Corewell Health policies, procedures, and pay practices; and applicable union contracts.
• Provide outstanding customer service while maintaining a considerate, harmonious payroll relationship with team members.
• Strive for compliance, accuracy, and timeliness in payroll activities.
• Cover for Payroll team members and other coworkers during vacations, leaves of absence, absences, and training; complete special projects and other assigned tasks.

Benefits

• Comprehensive benefits package addressing financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other items.
• Optional identity theft protection and home and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED