Payroll Call Center Specialist - Corporate (Las Vegas)

Caesars Entertainment•Las Vegas, NV

About The Position

The Payroll Call Center Specialist answers phone and email inquiries, routes cases for resolution, compiles and enters payroll data, reconciles errors, and prepares payroll reports. The role supports the Payroll Team in maintaining accurate payroll records and serves as a first point of contact for front-line team members. It may also involve communicating with department managers and Human Resources. The position provides internal customer service by researching team member inquiries, addressing grievances, gathering information, and guiding team members toward resolutions. It also involves identifying and escalating priority issues, recognizing when follow-up is needed, performing clerical tasks, and protecting confidential information. The specialist moves among multiple casino properties daily to collect and deliver payroll-related mail and documents.

Requirements

Must be 21 years of age or older.
High school diploma required.
Ability to carry up to 10 pounds and move throughout multiple casino properties daily.
Strong attention to detail and numerical skills.
Excellent communication skills, including verbal phone etiquette and written email etiquette.
Strong listening skills.
Proficiency in computer software, including MS Excel and Outlook.

Nice To Haves

Minimum of 2 years of phone or customer service-related experience preferred.
Conversational Spanish preferred.
Payroll experience preferred.
Knowledge of Oracle and UKG payroll software preferred.
Outgoing and energetic personality.

Responsibilities

Answer phone calls and emails from team members and serve as a first point of contact for front-line team members.
Route cases for resolution and escalate priority issues as needed.
Research team member inquiries using available resources and handle and resolve team member grievances.
Gather team member information and guide internal customers toward resolutions.
Recognize when follow-up is required and contact business or private individuals by phone.
Compile and enter payroll data, reconcile errors, and prepare payroll reports.
Perform clerical tasks, including completing and verifying forms, printing, faxing, sorting mail, and preparing outgoing mail.
Pick up and deliver payroll-related mail and documents across multiple casino properties on a daily basis.
Maintain client confidence and protect operations by keeping information confidential.
Effectively multitask in a fast-paced environment.