Payroll Call Center Specialist - Corporate (Las Vegas)

Caesars Entertainment•Las Vegas, NV

About The Position

The Payroll Call Center Specialist supports the Payroll Team in maintaining accurate payroll records. The role answers phone calls and emails, routes cases for resolution, compiles and enters payroll data, reconciles errors, and prepares payroll reports. It serves as a first point of contact for front-line Team Members and may communicate with Department Managers and Human Resources. The position also provides internal customer service, researches and resolves inquiries and grievances, and performs clerical tasks related to payroll documents and mail.

Requirements

Must be 21 years of age or older.
High school diploma required.
Ability to carry up to 10 pounds and move throughout multiple casino properties to pick up and deliver payroll-related mail and documents daily.
Proficiency with computer software, including MS Excel and Outlook.
Strong attention to detail and numerical skills.
Excellent communication skills.
Strong listening skills.
Demonstrate exceptional verbal phone and written email etiquette.
Exhibit an outgoing and energetic personality when addressing Team Member inquiries.

Nice To Haves

At least 2 years of phone or customer service-related experience preferred.
Conversational Spanish preferred.
Payroll experience preferred.
Knowledge of Oracle and UKG payroll software preferred.

Responsibilities

Answer phone calls and emails from Team Members and other internal customers.
Serve as a first point of contact for front-line Team Members, with possible communication with Department Managers and Human Resources.
Research Team Member inquiries using available resources.
Handle and resolve Team Member grievances.
Identify and escalate priority issues as needed.
Gather Team Member information and guide internal customers toward resolutions.
Recognize when follow-up with internal customers is required.
Contact business or private individuals by phone.
Compile and enter payroll data, reconcile errors, and prepare payroll reports.
Perform clerical tasks as needed, including completing and verifying forms, printing, faxing, sorting mail, and preparing outgoing mail.
Pick up and deliver payroll-related mail and documents across multiple casino properties daily.
Maintain client confidence and protect operations by keeping information confidential.
Effectively multitask in a fast-paced environment.