Payroll Call Center Specialist - Corporate (Las Vegas)
About The Position
The Payroll Call Center Specialist compiles and enters payroll data, reconciles errors, and prepares payroll reporting data for the payroll analyst to maintain payroll records. The role serves as a first point of contact for frontline Team Members, responding to inquiries and providing internal customer service. It may also involve communication with Department Managers and Human Resources. The specialist researches and resolves Team Member inquiries and grievances, escalates priority issues when needed, and follows up with internal customers. The position also performs clerical tasks such as completing and verifying forms, printing, faxing, sorting mail, and preparing outgoing mail. It requires daily movement between multiple casino properties to pick up and deliver payroll-related mail and documents.
Requirements
- Must be at least 21 years of age.
- High school diploma required.
- Ability to carry up to 10 pounds and move throughout multiple casino properties daily.
- Strong attention to detail and numerical skills.
- Excellent communication skills.
- Proficiency with computer software, including MS Excel and Outlook.
Nice To Haves
- At least 2 years of phone or customer service-related experience preferred.
- Conversational Spanish preferred.
- Payroll experience preferred.
- Knowledge of Oracle and UKG payroll software preferred.
Responsibilities
- Respond to Team Member inquiries with an outgoing and energetic manner and demonstrate professional phone and email etiquette.
- Maintain confidentiality to protect client confidence and operations.
- Serve as the first point of contact for frontline Team Members, with possible communication with Department Managers and Human Resources.
- Research Team Member inquiries using available resources.
- Handle and resolve Team Member grievances and escalate priority issues as needed.
- Gather Team Member information and guide internal customers toward resolutions.
- Multitask in a fast-paced environment and recognize when follow-up is required.
- Contact business or private individuals by phone and use strong listening skills.
- Perform clerical tasks, including completing and verifying forms, printing, faxing, sorting mail, and preparing outgoing mail.
- Pick up and deliver payroll-related mail and documents across multiple casino properties daily.
- Compile and enter payroll data, reconcile errors, and prepare payroll reporting data for the payroll analyst.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
