Payroll Call Center Specialist - Corporate (Las Vegas)

Caesars Entertainment•Las Vegas, NV

About The Position

The Payroll Call Center Specialist compiles and enters payroll data, reconciles errors, and prepares payroll reporting data for the payroll analyst to maintain payroll records. The role serves as a first point of contact for front-line Team Members, responding to inquiries and grievances and guiding internal customers toward resolutions. It also includes clerical work and daily movement between casino properties to pick up and deliver payroll-related mail and documents.

Requirements

Must be at least 21 years of age.
High school diploma required.
Ability to carry up to 10 pounds and move throughout multiple casino properties to pick up and deliver payroll-related mail and documents daily.
Proficiency with computer software, including MS Excel and Outlook.
Strong attention to detail and numerical skills.
Excellent communication skills.

Nice To Haves

At least 2 years of phone or customer-service-related experience preferred.
Conversational Spanish preferred.
Payroll experience preferred.
Knowledge of Oracle and UKG payroll software preferred.

Responsibilities

Address Team Member inquiries with an outgoing and energetic manner, using strong phone and email etiquette.
Keep information confidential to maintain client confidence and protect operations.
Serve as a first point of contact for front-line Team Members, with possible communication with Department Managers and Human Resources.
Research Team Member inquiries using available resources.
Handle and resolve Team Member grievances.
Identify and escalate priority issues as needed.
Gather Team Member information and guide internal customers toward resolutions.
Effectively multitask in a fast-paced environment.
Recognize when follow-up with internal customers is required.
Contact business or private individuals by phone.
Use strong listening skills.
Perform clerical tasks as needed, including form completion and verification, printing, faxing, mail sorting, and outgoing mail.
Compile and enter payroll data, reconcile errors, and prepare payroll reporting data for the payroll analyst.
Move throughout multiple casino properties daily to pick up and deliver payroll-related mail and documents.