Payroll Business Partner

ADP•El Paso, TX

10d

About The Position

ADP is hiring a Payroll Business Partner to support clients using its Professional Employer Organization (PEO) solution, through which clients outsource human resources functions. The role provides specialized support and guidance, with responsibility for client service and satisfaction. The Payroll Business Partner is the primary liaison for employer-level concerns and provides first-level support, predominantly by phone, across several complex functional areas. The role also helps PEO clients remain compliant with federal, state, and local employment and tax laws by monitoring, evaluating, and sometimes preventing or redirecting client actions. This position is based in a structured, metrics-driven call center environment. It involves a high volume of inbound calls, with daily phone time potentially increasing during peak seasons such as year-end. Successful candidates build rapport and trust, communicate clearly by phone and in writing, and maintain professionalism while delivering a high level of client satisfaction. ADP provides training to support success in the role.

Requirements

1–3 years of client and/or service experience.
Ability to work overtime during peak seasons.
Clear and effective communication by phone and in writing.
Comfort working in a structured, metrics-driven call center environment and handling a high volume of calls.
A college degree is not required; military experience is also noted as an acceptable background.

Nice To Haves

Fundamental Payroll Certification (FPC).
Certified Payroll Professional (CPP).

Responsibilities

Serve as the primary client liaison for employer-level concerns and provide first-level support, predominantly by phone, across complex functional areas.
Help clients address time-sensitive issues by identifying solutions and resolving problems.
Monitor, evaluate, and, when needed, prevent or redirect client actions to support compliance with federal, state, and local employment and tax laws.
Build client relationships through phone, email, and/or chat, aiming to exceed client expectations.
Use knowledge of ADP products and services to educate clients about their value.
Turn client input into recommendations for leaders regarding best practices, solutions, and training.
Follow a daily schedule and organize work to manage a high volume of inbound calls.