Payroll Business Partner

ADP • El Paso, TX

9d

About The Position

ADP is hiring a Payroll Business Partner to service its Professional Employer Organization (PEO) solution, where clients outsource human resources functions to ADP. The role provides specialized support and guidance to clients, serving as the primary liaison for employer-level concerns and providing first-level support, predominantly by phone, across complex functional areas. Payroll Business Partners help PEO clients remain compliant with federal, state, and local employment and tax laws, monitoring and evaluating client actions and redirecting them when needed.

This is a metrics-driven call center role with a structured daily schedule and a high volume of inbound calls. The position requires careful attention to detail, strong client communication, and the ability to build rapport and trust by phone, email, and chat. ADP provides training to support success in the role. Phone time may increase during peak seasons, and overtime may be required during those periods.

Requirements

• 1–3 years of client and/or service experience.
• Ability to work overtime during peak seasons.
• Clear, professional communication with clients by phone and in writing.
• Ability to work in a metrics-driven call center environment and manage a high volume of inbound calls.
• A college degree is not required; military experience is also accepted as an alternative experience.

Nice To Haves

• Fundamental Payroll Certification (FPC).
• Certified Payroll Professional (CPP).

Responsibilities

• Serve as a trusted advisor and problem solver, taking a broad perspective to identify solutions and resolve time-sensitive client issues.
• Build client relationships through phone, email, and/or chat, and strive to exceed client expectations in every interaction.
• Use knowledge of ADP products and services to educate clients about their value.
• Turn client input into recommendations for leaders on best practices and solutions training.
• Follow a daily schedule and organize work to handle a high volume of inbound calls.
• Monitor, evaluate, and, when necessary, prevent or redirect client actions to support compliance with federal, state, and local employment and tax laws.

Benefits

• Award-winning training and ongoing learning, development, and mentorship opportunities.
• Career advancement and progression opportunities.
• Best-in-class benefits beginning on Day 1.
• Company-paid time off for volunteering.
• Business Resource Groups and an inclusive culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed