Service Partner - PEO Payroll

Paychex • Phoenix, AZ

2d

About The Position

Under a minimal level of guidance and direction, the Service Partner provides customer service for multiple Paychex products. The role maintains positive customer relations and resolves customer claims and complaints fairly, effectively, and in accordance with Paychex policies and procedures. The Service Partner proactively educates and informs clients, initiates improvements based on client feedback, and has in-depth knowledge of at least one Paychex product. The position solves complex problems, takes a new perspective on existing solutions, and serves as a resource for less experienced colleagues.

Paychex is bringing payroll, HR, benefits, and advisory services together through a connected HCM platform. The company describes this as an opportunity to contribute to innovation, improve client experiences, and shape the future of work as Paychex and Paycor come together.

Requirements

• In-depth knowledge of at least one Paychex product.
• Advanced working knowledge of multiple Paychex products and industry policies and procedures.
• Advanced skill with relevant systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Ability to solve complex problems and take a new perspective on existing solutions.

Nice To Haves

• Bachelor's degree preferred.
• PRISM experience is a plus.

Responsibilities

• Cultivate strong relationships with clients and internal and external partners to deliver quality service.
• Proactively identify opportunities to enhance clients' service experience.
• Maintain advanced working knowledge of multiple Paychex products, as well as industry policies and procedures.
• Identify and implement opportunities for process improvements.
• Demonstrate advanced skill with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Serve as a mentor for less experienced teammates.
• Document all interactions and use the information to improve service.
• Educate and inform clients, and resolve customer claims and complaints in accordance with Paychex policies and procedures.

Benefits

• Medical coverage
• Virtual wellness classes
• Tuition reimbursement
• 401(k) with employer match
• Adoption assistance
• Financial assistance
• Paid time off
• Company holidays
• Culture days
• Work-life balance programs
• Training and development programs
• Paid time off for volunteerism

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed