Client HR Business Partner I - PEO

Paychex • West Palm Beach, FL

1d

About The Position

Paychex is bringing payroll, HR, benefits, and advisory services together in a connected HCM platform. The Client HR Business Partner I supports a small or less complex client demographic, helping ensure client satisfaction with products and services. The role maintains ongoing relationships with client contacts and serves as their primary point of contact for HR services, collaborating with internal partners to deliver quality customer service and support.

The position provides HR consultation to clients remotely and in person. Guidance may cover performance management, recruiting and retention, compensation, employee development, engagement, culture, employee relations, turnover, and unemployment matters. The role may also assist with EPLI insurance setup and conduct open enrollment meetings for PEO clients.

Requirements

• 1–3 years of experience in HR, or an equivalent combination of education and experience.
• A bachelor's degree is preferred; candidates with relevant experience may be considered in lieu of a degree.

Nice To Haves

• Consulting.
• Leadership.
• Interpersonal communications.
• Communication.
• Customer service.
• Product knowledge.
• Client services.
• Account management.
• Ethernet Physical Layer.
• Technical requirements.
• Customer Service Management.
• Human Capital Management (HCM).
• Business strategies.
• Expectation management.
• ADP TotalSource PEO Services.

Responsibilities

• Serve clients remotely and in person, providing consultative guidance and appropriate resolution of client issues.
• Partner with internal departments and subject-matter experts to provide actionable responses or plans for client concerns.
• Advise clients on performance management, recruiting and retention strategies, compensation, performance development, employee engagement, and culture enhancement.
• May support PEO clients with EPLI insurance setup with assistance from internal business partners.
• May conduct open enrollment meetings for PEO clients and advise on benefit-plan selection and contribution strategies.
• Communicate and interpret HR policies and procedures and provide remedies for employee-relations issues; seek guidance and support from an HR Coach as applicable.
• Provide turnover analysis and action planning, and offer unemployment escalation assistance.
• Maintain awareness of HR trends and conduct training based on available resources.
• Promote high-quality customer service to clients.

Benefits

• Medical coverage.
• Virtual wellness classes.
• Tuition reimbursement.
• 401(k) with employer match.
• Adoption assistance.
• Financial assistance.
• Paid time off.
• Company holidays.
• Culture days.
• Work-life balance programs.
• Training and development programs with ongoing learning opportunities.
• Paid time off for volunteerism.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level