Client HR Business Partner II

Paychex•Phoenix, AZ

About The Position

The Client HR Business Partner II ensures client satisfaction with Paychex products and services, assisting mid-size or more complex clients with their human resources needs. The role maintains ongoing relationships with client contacts and serves as the primary point of contact for HR services. It works with internal partners and subject matter experts to provide quality service and actionable responses to client concerns. The position provides consultative guidance on performance management, recruiting and retention, compensation, performance development, employee engagement, and culture enhancement. It also supports employee relations matters, HR strategy sessions, turnover analysis, unemployment escalations, and may assist with PEO benefits and insurance activities. Services may be delivered remotely or in person across one or more states.

Requirements

3–5 years of experience in HR, or an equivalent combination of education and experience.
A candidate with relevant experience may be considered in lieu of a degree.

Nice To Haves

Bachelor's degree.
Customer service.
Multitasking.
Research.
Leadership.
Writing.
Employee relations.
Performance management.
Employee engagement.
Employment Practices Liability.
Product knowledge.
Benefits enrollment processes.
Human resource strategy.
Client services.
Account management.
Bilingual Spanish/English.

Responsibilities

Serve mid-size or more complex clients remotely and in person in one or more states, providing consultative guidance and resolving client issues.
Collaborate with internal departments and subject matter experts to deliver actionable responses or plans for client concerns.
Advise clients on performance management, recruiting and retention strategies, compensation, performance development, employee engagement, and culture enhancement.
May support PEO clients with setting up Employment Practices Liability Insurance (EPLI) in collaboration with internal business partners.
May conduct open enrollment meetings for PEO clients and advise on benefit plan selection and contribution strategies.
Communicate and interpret HR policies and procedures, and recommend approaches for employee relations issues raised through the HR Coach.
Conduct turnover analysis action planning and provide unemployment escalation assistance.
Maintain awareness of HR trends and conduct training using available resources.
May mentor HR Coordinators and Associate Client HR Business Partners.
Conduct annual HR Strategy Sessions for each client.