Payments Specialist (New Graduate) – AmTrav

Perk•Chicago, IL

2d•$20 - $22•Hybrid

About The Position

Join AmTrav, a subsidiary of Perk, as a Payments Specialist. This is an entry-level, back-office role welcoming new graduates and offering training to the right candidate. You will help deliver a high standard of service by resolving travelers’ payment-related issues efficiently and carefully. The role does not involve working directly with clients; instead, you will coordinate with hotels, travel vendors, travelers, and travel administrators behind the scenes to meet travelers’ needs. Success requires strong communication, prioritization, organization, and a team-first mindset in a fast-paced, high-volume environment. The regular schedule is Monday through Friday, 12 p.m. to 9 p.m. CST, with weekends off. Training is Monday through Friday, 8 a.m. to 4:30 p.m. CST for four weeks and is hybrid in the Chicago office. The role requires being within commuting distance of a Perk hub; the company works in person three days per week. Compensation combines hourly pay and stock options, with an anticipated hourly wage of $20–$22. Actual compensation may vary based on qualifications, experience, and other job-related factors.

Requirements

Excellent written and verbal communication skills, including the ability to listen, empathize, and build rapport.
Comfort receiving coaching and feedback in a performance-driven environment focused on continuous development.
Self-motivated and able to work independently in a fast-paced, high-volume setting with minimal supervision.
Proficient with Windows-based applications and comfortable working on a computer for extended periods.
Positive, professional, and customer-focused attitude when interacting with travelers and colleagues.
Demonstrated ability to meet performance goals and maintain a strong, reliable work history.
Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.

Nice To Haves

Previous travel industry experience (not required).
Spanish-language proficiency (not required).

Responsibilities

Make a high volume of outbound calls to hotels and travel vendors on behalf of travelers.
Contact hotels to obtain folios, receipts, and other required documentation.
Follow up with travelers and travel administrators to collect updated payment information when needed.
Create and distribute pre-authorization forms, including prepaid payment forms and virtual credit cards.
Coordinate directly with hotels to resolve payment issues and assist with credit card reversals.
Maintain accurate records and provide timely updates to ensure a seamless traveler experience.

Benefits

Competitive compensation and equity ownership in Perk.
20 vacation days and 12 public holidays.
Choice of three medical plans, with company contributions and an HSA when enrolling in an HDHP medical plan.
Dental and vision plans, plus a Wellhub gym subscription from the start date.
Life and disability policies from the start date, with optional voluntary buy-up plans.
401(k) plan with company matching contributions.
Partner discounts on pet insurance.
Company events, including an annual summer party.
Spring Health wellbeing support, including access to 12 therapy sessions and 12 coaching sessions for employees and loved ones.
12–16 weeks of paid parental leave.
16 paid volunteer hours per year.
Up to 20 work-from-anywhere days per year.
A four-week fully paid sabbatical after five years.