Payments Operations Manager, Strategy & Delivery

Cardless•San Francisco, CA

4d•$150,000 - $180,000•Onsite

About The Position

Cardless builds credit card programs that power some of the most beloved brands in the world. Behind every cardholder experience is an operational foundation that has to work reliably, efficiently, and at scale. We're hiring a Payments Operations Manager, Strategy & Delivery to help build and evolve that foundation as our programs grow. This is a high-impact IC role with real ownership, operating across card operations, external partners, systems, tooling, and strategic initiatives. You'll work cross-functionally with Product, Engineering, Finance, Compliance, Fraud, and external partners (processors, issuing banks, and networks) to improve how our payments operations scale. From launching new programs to automating workflows and building operational infrastructure, you'll help shape how Cardless supports millions of cardholders. This role requires comfort with fintech complexity, operating in fast-moving, ambiguous environments, and making decisions with imperfect information.

Requirements

5+ years of experience in strategy & operations, business operations, payments, fintech, consulting, or other operationally intensive environments
Experience managing complex cross-functional initiatives and improving operational processes or systems
Strong analytical skills and comfort using data to investigate issues, drive decisions, and measure impact
Experience working with operational tooling, automation, or systems improvement initiatives
Ability to operate effectively in fast-moving, ambiguous environments
Strong communication and stakeholder management skills

Nice To Haves

Experience in payments, card operations, fintech, or banking infrastructure is a plus.
Familiarity with card networks, processors, or payment workflows is helpful but not required.

Responsibilities

Scale Operational Infrastructure: Build and evolve the systems, workflows, and processes that power payments operations, keeping pace with growing transaction volume, program complexity and the demands of a maturing business.
Drive Operational Excellence Through Automation & Tooling: Partner with Engineering to identify high-leverage pain points and build scalable, AI-enabled solutions across the card lifecycle, improving monitoring, exception management, and visibility while reducing manual work and elevating the overall customer experience.
Build Cross-Functional Systems: Partner across Ops, Product, Engineering, Compliance, Fraud, and external vendors to operationalize new requirements, improve processes, and drive aligned execution across stakeholders at scale.