Payment Operations - Payments Product Delivery

JPMorgan Chase & Co.•Tampa, FL

About The Position

As a Sr Associate in the Cash Operations Transformation team, your role provides a unique opportunity to work in Payments, the fastest changing areas in the Financial Services industry, shaping how to operationally support new products while partnering with the business to ensure the successful execution of the Payments franchise’s strategy and enabling the delivery of products in a stable and scalable way.

Requirements

Proven experience in product management or a related domain, with a track record of delivering results
Hands-on expertise in operational management, change readiness, and product deployment
Demonstrated ability to partner with business stakeholders to design and implement process improvements using core technology and digital tools
Strong collaborator with excellent interpersonal skills—able to influence peers and executives across functions
Clear, confident communicator at all organizational levels
Logical, structured problem-solver with disciplined planning and decision-making
Solid understanding of controls, risk management, and compliance protocols
Self-starter who independently manages workload and delivers on commitments

Nice To Haves

Developed knowledge of the product development life cycle
Knowledge of the Payments life cycle (e.g. the flow of funds, controls) and Payment Operations tools
Operations experience dealing with large scale operations and transformation agendas
Expertise in data analysis and manipulation to support hypothesis generation
Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential

Responsibilities

Coordinate with the Product Delivery Manager to drive end-to-end delivery—standardize impact assessments, identify and escalate blockers, and ensure resource alignment.
Lead design-to-delivery and change-management of new services and enhancements, enforcing the firm’s risk, control, compliance, and regulatory requirements.
Maintain visibility into business initiatives and client mandates to manage the Payments Operations change pipeline.
Define and implement optimized operating models by mapping current processes, systems, and organizational structures, and pinpointing opportunities to improve customer experience, scalability, and resiliency.
Develop strategic hypotheses and business cases, securing stakeholder buy-in for recommendations.
Drive process and tool enhancements through proactive reengineering, increasing efficiency and resilience.
Provide regular status updates to senior management and business stakeholders.