Operations Manager - Payments Configuration

U.S. Bank National Association • Saint Paul, MN

5d • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Manage and lead ACH core configuration operations, overseeing a team responsible for timely and accurate execution of ACH setup requests, testing, and ongoing communication with internal partners and external clients. Maintain strong day‑to‑day operational performance while driving automation, process simplification, and improvement of workflows.
Act as a change leader who balances operational stability with modernization efforts. Partner closely with subject matter experts to leverage institutional knowledge, reduce complexity, and redesign processes to improve efficiency and scalability. Lead high‑performing teams through clear goals, accountability, ongoing feedback, and development.
Ensure compliance with corporate policies and applicable federal and state regulations, and participate in the review and enhancement of systems, processes, and controls supporting ACH operations.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of relevant experience

Nice To Haves

• Demonstrated change management experience, including automation and process redesign
• Strong knowledge of ACH operations; familiarity with ACH PEP+ a plus
• Ability to maintain established operations while driving future‑state improvements
• Experience simplifying complex, legacy processes
• Ability to effectively partner with and leverage subject matter experts
• Strong communication, stakeholder management, and people leadership skills
• Ability to manage multiple priorities in a fast‑paced environment
• Experience leveraging and leading global teams desired, including offshore resources

Responsibilities

• Manage and lead ACH core configuration operations
• Oversee a team responsible for timely and accurate execution of ACH setup requests, testing, and ongoing communication with internal partners and external clients
• Maintain strong day‑to‑day operational performance while driving automation, process simplification, and improvement of workflows
• Act as a change leader who balances operational stability with modernization efforts
• Partner closely with subject matter experts to leverage institutional knowledge, reduce complexity, and redesign processes to improve efficiency and scalability
• Lead high‑performing teams through clear goals, accountability, ongoing feedback, and development
• Ensure compliance with corporate policies and applicable federal and state regulations
• Participate in the review and enhancement of systems, processes, and controls supporting ACH operations

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees