Operations - Senior Manager, Payments

Questrade Financial Group•Toronto, ON

1d•Hybrid

About The Position

Questrade Financial Group (QFG) is seeking a Senior Manager, Payments to oversee Questbank’s money movement ecosystem. This role is crucial for ensuring the 100% reliability and speed of all transactions, including EFT, Interac, and future real-time rails. The Senior Manager will lead the transition to AI-assisted payment operations, focusing on automation for exception management and real-time liquidity optimization. QFG offers a diverse, inclusive, and hybrid workplace that encourages creativity and curiosity, aiming to redefine financial services through human-centric collaboration and AI-driven innovation.

Requirements

7+ years of experience in Banking Operations, specifically focused on Canadian payment systems and clearing.
A Bachelor’s degree in Finance, Economics, Engineering, or a related field.
Deep technical understanding of ISO 20022 messaging standards and the Canadian electronic clearing system.
A proven track record of managing high-volume, mission-critical financial infrastructure.
AI-Forward Mindset: Demonstrated ability to identify and implement AI/ML use cases to improve operational efficiency and decisioning.
Analytical Rigor: Proficiency in SQL and data visualization tools (Power BI/Tableau) to monitor real-time payment health and performance.
Crisis Management: Ability to maintain composure and lead teams through high-pressure system outages or network-level disruptions.
Collaboration: Strong ability to bridge the gap between technical Engineering teams and client-facing Sales/Product stakeholders.

Nice To Haves

MBA or relevant professional certifications (e.g., Accredited Payments Professional) is considered an asset.

Responsibilities

Own the operational relationship and daily execution for all Canadian payment rails, including Payments Canada (EFT), Interac e-Transfer, and Bill Payments.
Lead the operational design and implementation for Canada’s upcoming Real-Time Rail, ensuring Questbank is positioned for instant, 24/7/365 payment capabilities.
Oversee daily clearing and settlement processes, ensuring all financial obligations are met across networks with absolute precision.
Manage the operational performance of payment processors and fintech partners (e.g., Visa, BRIM), ensuring strict adherence to commercial terms and service-level agreements (SLAs).
Deploy AI-driven tools and agentic workflows to automate the investigation of payment failures and clearing discrepancies, significantly reducing manual "toil".
Partner with Risk and Data Science teams to integrate machine learning models into the payment flow to identify high-risk transactions before settlement.
Utilize process mining and automation (e.g., Power Automate) to identify bottlenecks in the payment lifecycle and re-engineer workflows for maximum "Straight-Through Processing" (STP).
Ensure all payment activities remain in strict compliance with FINTRAC, Payments Canada rules, and OSFI guidelines.
Serve as the operational lead for payment-related system incidents, ensuring rapid recovery and transparent communication to the Product and Sales teams.
Recruit, develop, and lead a high-performing team of Payment Operations Specialists, fostering a culture of technical excellence and "radical candor".