Senior Manager, Technology Operations - Marketplace Payments

Walmart•Bentonville, AR

2d•Onsite

About The Position

This role will be a key member on the Marketplace Payments team leading adoption and scaling of key Seller Payments, financial programs and services. Key responsibilities include driving Seller experience, program adoption, seller enablement, and customization of payments and financial services offered to Marketplace Sellers.

Requirements

Experience leading complex, cross-functional programs or initiatives
Ability to drive adoption of products or services, ideally within payments, financial services, marketplace, or eCommerce
Strong stakeholder management and influencing skills
Analytical mindset with the ability to use data to inform decisions
Experience leading and developing teams
Option 1: Bachelor’s degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.
Option 2: 7 years’ experience in project management, program management, program operations, or related area.
2 years’ supervisory experience.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
Experience in payments, financial services, marketplace, or eCommerce environments
Experience driving product or program adoption and scaling initiatives
Strong understanding of seller/ customer ecosystems and financial programs
Experience working cross-functionally to launch and scale new products or services
Knowledge of accessibility best practices, including familiarity with WCAG standards and inclusive design principles
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Lead key programs supporting Marketplace Payments and Financial Services, ensuring strong execution and alignment to business priorities
Drive Seller adoption and improve the Seller experience across payments and financial services offerings.
Work closely with internal marketplace teams on cross-sell and driving an aligned cross functional seller adoption & marketing strategy
Partner cross functionally with business, product and operations stakeholders to support the go to market launch and scaling of new financial products and services
Lead customization of financial solutions according to the Seller and business needs at the same time optimize operational costs and risks
Partner with enterprise and treasury teams on building appropriate risk frameworks, monetization strategies as well as prioritization of key products and services
Ensure close collaboration with Account management, Seller Services, Marketing and Operations to drive acceptance of new financial products and services with Sellers.
Drive seller engagements, collecting seller feedback and white glove vs systemic approaches to ensure we are serving the seller needs, experience improvements while driving program awareness.
Build key measurements and a test/iterate philosophy to improve results.
Use data and insights to track performance, identify opportunities, and drive continuous improvement
Lead and develop a high-performing team

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.