Payments & Deposit Operations Representative I (US)

TD • Mount Laurel, NJ

2d • $22 - $28 • Onsite

About The Position

The Payments & Deposit Operations Representative I provides a broad range of operational support and performs general to specialized transactions and/or other processing activities for their Operations function. This role communicates with partners in a professional manner, demonstrating a clear understanding of customer/partner needs and knowledge of TD products and processes. The position is primarily On-Site in New Jersey and is a Full-Time role. The representative works within well-defined guidelines, is accountable for completing routine transactions or repetitive processes within a standardized framework, and generally has limited financial impact. They complete standard transactions using a limited number of systems and/or applications, executing through a prescribed, established, or documented set of parameters/procedures with limited to low decision-making authority. Issues are identified and escalated internally, typically addressing routine requests requiring minimal discretion. This role involves limited or first-level (initial) interaction with internal partners, with a focus on completing day-to-day processes or activities, though it may include weekly or monthly routine activities. Requires entry or working-level knowledge of processes/procedures.

Requirements

• High school diploma

Responsibilities

• Executes transactions accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
• Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained.
• Identifies opportunities to improve service delivery.
• Supports partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
• Interacts with partners by responding to requests in an effective and timely manner.
• Uses effective relationship skills when communicating with partners/colleagues/customers.
• Completes assigned workload to meet SLA requirements for service and productivity.
• Understands and applies operating policies and procedures.
• Consistently exercises discretion in managing correspondence, information, and all matters of confidentiality; escalates issues where appropriate.
• Supports the timely and accurate completion of business processes and procedures.
• Escalates non-standard or high-risk activities as necessary.
• Supports and participates in process improvement opportunities.
• Ensures necessary due diligence to support the accuracy of all transactions/activities.
• Be knowledgeable of and complies with Bank Code of Conduct.
• Participates fully as a member of the team, promotes team effectiveness and contributes to a positive work environment.
• Supports the team by actively building operations knowledge, thinking critically about processes and opportunities for improvement, and sharing ideas.
• Participates in personal performance management and development activities, including cross training within own team.
• Keeps others informed and up to date about all relevant or useful information related to day-to-day activities.
• Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
• Acts as a brand ambassador for function and the bank, both internally and/or externally.

Benefits

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED