Deposit Operations Service Representative

Wayne Bank • Honesdale, PA

4d

About The Position

This role serves as a Deposit Operations Service Representative, with the salary grade determined by experience (Service Representative I or II). The primary function is to handle customer service inquiries and requests accurately and promptly, directing them to the appropriate bank partners for resolution. This position also supports Wayne Bank's Community Offices and back-office personnel in delivering excellent customer support, ensuring all requests are processed within established timelines and in compliance with bank policies, procedures, and regulations.

Requirements

• Good communication, organizational, and interpersonal skills.
• Moderate to advanced computer skills including knowledge of Microsoft Office, Teams, Word, and Excel.
• Effective verbal and written communication skills.
• Ability to multi-task in a team-based environment.

Nice To Haves

• Prior banking, financial, deposit, and/or teller experience.
• Knowledge of banking deposit regulations, forms, and documents.

Responsibilities

• Processing of daily exception items, overdrafts, stop payments, chargeback returns, debit card maintenance, account maintenance, delayed availability holds, and telephone transfers.
• Performing deposit and card processing and related functions, including customer verifications, debit card processing and maintenance, document research requests, legal item reviews and processing, and document imaging.
• Responding to internal and external customer service inquiries and requests in a timely and accurate manner.
• Directing calls and inquiries to the appropriate bank service partner(s) for successful processing and conclusion.
• Assisting Wayne Bank’s Community Offices and back-office personnel in providing first-class customer support.
• Ensuring that customer requests are completed within required timelines and in accordance with established bank policies, procedures, and regulatory requirements.
• Performing other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED