Manager, Deposit Operations

Washington State Employees Credit Union • Olympia, WA

3d • Hybrid

About The Position

The Manager of Deposit Operations is a mission-critical leadership role responsible for the integrity, accuracy, and regulatory compliance of WSECU’s deposit operations and for leading, developing, and sustaining a high-performing team. This position directly safeguards the credit union against regulatory, transaction, and reputational risk by ensuring highly regulated deposit functions are executed correctly, consistently, and on time through strong people leadership, accountability, and sound judgment. This role leads a complex, high-volume operational environment that requires constant prioritization, frequent context switching, advanced analytical skills, and strong technical acumen, while intentionally creating an environment where employees feel supported, acknowledged, and motivated to do their best work. The Manager is accountable for oversight of core deposit processes, regulated programs (e.g., Courtesy Pay), and risk-sensitive activities that are subject to examiner scrutiny, including programs with elevated legal and compliance exposure. Success in this role requires a confident, people-first leader who combines deep operational knowledge with data-driven decision-making and a servant-leadership mindset that builds trust, develops others, and drives sustained performance.

Requirements

• Bachelor’s degree in business administration, Finance, Management, Legal Studies, or a related field, or equivalent work experience in highly regulated financial operations
• Minimum of five (5) years’ experience in a credit union or financial institution environment with significant exposure to deposit operations, regulatory compliance and legally sensitive operational processes
• Minimum of five (5) years’ experience of people leadership experience, with demonstrated success leading teams in complex, deadline-driven, high‑risk operational environments
• Demonstrated expertise owning and managing highly regulated operational processes
• Demonstrated ability to engage, motivate, and develop employees, while upholding strong accountability standards
• Strong analytical, problem-solving, and risk-assessment skills, with the ability to evaluate tradeoffs and make sound decisions in the absence of clear precedent
• Proven ability to balance multiple priorities, frequent context shifts, and competing deadlines while maintaining accuracy, compliance, and strong control effectiveness
• Advanced proficiency in Microsoft Office and strong capability in systems analysis, data evaluation, and operational reporting to identify trends, anomalies, and emerging risks
• Strong written communication skills, with the ability to draft procedures, internal control documentation, risk assessments, audit and regulatory responses, and executive‑level summaries
• Ability to interpret and apply laws, regulations, policies, procedures, and system outputs, translating them into clear, actionable guidance for staff
• Strong analytical skills supporting performance monitoring, risk mitigation, and data‑driven decision‑making
• Strong organizational and time‑management skills, consistently effective in fast‑paced, interruption‑driven environments
• Proficient in Microsoft Office applications with a strong aptitude for learning and leveraging new technology systems

Nice To Haves

• Experience with the Symitar core system
• Proficient in SQL and advanced data‑query/reporting techniques
• Background overseeing Courtesy Pay and overdraft programs
• Served as a control owner during regulatory exams and audits
• Project management experience

Responsibilities

• Providing end-to-end oversight of deposit operations in compliance with applicable laws and regulations, including but not limited to Reg D, Reg CC, Reg E, Reg Z, BSA, and applicable state requirements
• Owning oversight of the Courtesy Pay program, including program design, disclosures, eligibility criteria, monitoring, exception handling, and ongoing regulatory compliance
• Ensuring accurate and timely execution of all legal and regulatory deposit functions, including garnishments, levies, subpoenas, escheatment, statements, and IRS reporting
• Maintaining and updating department procedures, internal controls, and risk assessments; ensuring alignment with regulatory requirements
• Leading daily deposit operations with accountability for accuracy, timeliness, quality control, and operational resilience
• Managing a high-volume workload with frequent interruptions and competing deadlines while maintaining operational discipline
• Ensuring staffing models, workflows, and controls adequately support service level expectations and compliance requirements
• Leveraging core system expertise (Symitar) to monitor performance, identify trends, and prevent operational risk
• Developing and maintaining operational reporting and dashboards, translating data into actionable insights for leadership and team
• Partnering with internal teams on system enhancements, automation, and process improvements that reduce risk and improve efficiency
• Providing operational and risk oversight for deposit-related initiatives, system enhancements, and process changes
• Ensuring appropriate testing, validation, documentation, and controls are in place prior to implementation
• Serving as a strong, visible leader who builds trust, engagement, and accountability across the team
• Leads with a servant-leadership mindset, prioritizing the growth, well-being, and success of employees
• Setting clear expectations and providing consistent coaching, feedback, and recognition
• Developing team capability through training, cross-skilling, and thoughtful succession planning

Benefits

• Medical, Dental, Vision, and Life Insurance with Premiums paid by WSECU
• Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
• Part-Time employees accrue general leave, on a monthly basis
• 11 Paid Holidays
• Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
• Employer paid Long Term Care plan for Part-Time employees
• 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
• Paid Volunteer Leave
• Tuition Assistance
• Employee Assistance Program & Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager