Payment Solutions Analyst

SPS Commerce • Minneapolis, MN

4d • Hybrid

About The Position

The Payment Solutions Analyst manages a high volume of inbound and outbound customer contacts to collect complex past-due receivables. The role follows established, documented processes and aims to provide a positive customer experience while resolving delinquent accounts and collecting invoice payments. The position works with customers and internal teams to investigate account issues, answer inquiries, and support timely resolutions.

This role follows a hybrid work model and requires regular in-office presence at the Minneapolis office. Compensation is listed as $49,000–$65,000. SPS Commerce describes its benefits package as comprehensive and designed to support employees’ health, well-being, and financial security; benefits vary by country and align with local laws and market practices.

Requirements

• Bachelor’s degree and at least 1 year of related experience, or an equivalent combination of education and experience.
• Problem-solving and investigative mindset, curiosity, and a customer-centric focus.
• Professional, customer-centric verbal and written communication skills.
• Demonstrated ability to learn and use technology, such as ERP systems, Microsoft Office, Excel, sales or collections tools, and AI.
• Ability to maintain confidential information.

Nice To Haves

• Prior customer service experience in any industry.
• Advanced technical skills, such as Excel, Power BI, AI skills and workflows, and Salesforce reports.

Responsibilities

• Pursue collection of assigned past-due accounts in accordance with standard collections policies and procedures, following up with customers or internal partners as needed.
• Investigate delinquent account issues by partnering with internal teams to research customer claims and resolve them so invoice payments can be collected.
• Use processes, tools, and resources to respond to customer inquiries, educate customers, troubleshoot issues, provide resources, understand the Voice of the Customer, and deliver timely resolutions.
• Create a positive and empathetic experience in internal and external interactions.
• Resolve basic inquiries and develop the ability to resolve inquiries of moderate complexity.
• Identify patterns and root causes in customer inquiries, share insights with the team or leader, and help close opportunity gaps.
• Facilitate problem identification, research, and timely follow-up through final resolution.
• Document customer interactions, key findings, progress, and insights in Salesforce.
• Collaborate with internal individuals or teams as needed.
• Update management weekly on the status of high-dollar accounts.
• Refer or escalate cases to the appropriate internal individuals or teams.

Benefits

• Comprehensive benefits package designed to support employees’ health, well-being, and financial security; benefits are country-specific and aligned with local laws and market practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level