Payment Solutions Analyst

SPS Commerce • Minneapolis, MN

4d • $49,000 - $65,000 • Hybrid

About The Position

The Payment Solutions Analyst manages a high volume of inbound and outbound customer contacts to collect more complex past-due receivables. The role follows established and documented processes in a timely manner while focusing on a positive customer experience. It works with customers and internal partners to investigate delinquent-account issues, resolve claims, and collect invoice payments. The position follows a hybrid work model, with regular in-office presence required at the Minneapolis office.

Requirements

• Bachelor’s degree plus at least 1 year of related experience, or an equivalent combination of education and experience.
• Problem-solving and investigative mindset, curiosity, and a customer-centric focus.
• Professional, customer-centric verbal and written communication skills.
• Demonstrated ability to learn and use technology, such as ERP systems, Microsoft Office, Excel, sales or collections tools, and AI.
• Ability to maintain confidential information.

Nice To Haves

• Prior customer service experience in any industry.
• Advanced technical skills, such as Excel, PBI, AI skills and workflows, and Salesforce reports.

Responsibilities

• Pursue collection of assigned past-due accounts by following standard collections policies and procedures, and follow up with customers or internal partners as necessary.
• Investigate delinquent-account issues by partnering with internal teams to research customer claims, achieve resolution, and collect invoice payments.
• Use processes, tools, and resources to respond to customer inquiries, educate customers, troubleshoot issues, provide resources, understand the Voice of the Customer, and provide timely resolutions.
• Create a positive and empathetic experience for internal and external customers in each interaction.
• Resolve basic inquiries and develop the ability to resolve inquiries of moderate complexity.
• Identify patterns and root causes in customer inquiries, share insights with the team or leader, and help close opportunity gaps.
• Facilitate problem identification, research, and timely follow-up through resolution.
• Document customer interactions, key findings, progress, and insights in Salesforce.
• Collaborate with internal individuals or teams as necessary.
• Update management weekly on the status of high-dollar accounts.
• Refer or escalate cases to the appropriate internal individuals or teams.

Benefits

• Comprehensive benefits package designed to support employees’ health, well-being, and financial security; benefits are country-specific and aligned with local laws and market practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level