Payment Services Specialist

Copper State Credit Union•Phoenix, AZ

1d•Onsite

About The Position

Are you looking for an opportunity to let your skills shine? Come join the team at Copper State Credit Union! We aren't so small that growth opportunities are scarce and we aren't so big that you'll get lost in the shuffle. With only 140 employees, we are able to offer similar products and services as our larger competitors, but on a more personalized scale, both with our members and our employees. This approach provides our employees the opportunity to get involved in the organization in a way they may not be able to, in the corporate world. At Copper State Credit Union, we value the contributions of our employees and actively look for ways to be collaborative, within all levels of the organization. Here, you will have the opportunity to roll up your shirtsleeves, put your unique skills to work, and have a voice in developing your role from the ground up. As a Payment Services Specialist I, you will: Process Zelle and Bill Pay alerts. Process activities including ACH, death notification, and Account Recovery charge off maintenance. Perform account research for members including the retrieval of check images and ACH inquiries. Provide evidence to members to validate unrecognized transactions. Capture and investigate ACH, check, Zelle, and Bill Pay disputes and fraud claims reported by phone, email, online banking and branch personnel in accordance with Regulations E. May interview the member to get all relevant facts as to how the fraud occurred and help determine the member’s level of complicity in the fraud scheme. Process DP Closed Report. Maintain bill pay processing by reviewing reports, returned payments, monitoring OFAC hits, and auditing deactivated accounts and unpaid items. Process inactive bill pay accounts and report any associated fraud. Monitor bill pay collections and blocked accounts report daily. Serve as backup for card reissues including compiling card reissue date from core and card processor to determine which cards need to be reviewed prior to being reissued.

Requirements

Requires education equivalent to a four-year high school education or general education degree (GED).
At least 1 year of experience in back office functions including payment processing and/or card disputes required.
Working knowledge of credit union products and services, policies, and standard operating procedures required.
Professional well developed interpersonal skills essential for servicing credit union members and projecting a positive image as a representative for the credit union.
Approaches others in a tactful manner, reacts well under pressure, accepts responsibility for own actions, and follows through on commitments.
Requires sound and accurate judgment.
Displays a willingness to make decisions in the timely manner, usually within established guidelines.
Includes appropriate people in decision-making process and can support and explain reasoning for decisions.
Ability to communicate over the phone and in writing.
Knowledge of PC applications including Word and Excel required.
Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.)

Nice To Haves

Knowledge of consumer lending and account opening and closing preferred.
Experience with automated core banking system preferred.
Experience utilizing smart phone and tablet applications preferred.

Responsibilities

Process Zelle and Bill Pay alerts.
Process activities including ACH, death notification, and Account Recovery charge off maintenance.
Perform account research for members including the retrieval of check images and ACH inquiries.
Provide evidence to members to validate unrecognized transactions.
Capture and investigate ACH, check, Zelle, and Bill Pay disputes and fraud claims reported by phone, email, online banking and branch personnel in accordance with Regulations E.
May interview the member to get all relevant facts as to how the fraud occurred and help determine the member’s level of complicity in the fraud scheme.
Process DP Closed Report.
Maintain bill pay processing by reviewing reports, returned payments, monitoring OFAC hits, and auditing deactivated accounts and unpaid items.
Process inactive bill pay accounts and report any associated fraud.
Monitor bill pay collections and blocked accounts report daily.
Serve as backup for card reissues including compiling card reissue date from core and card processor to determine which cards need to be reviewed prior to being reissued.