Payment Specialist

ACV • Buffalo, NY

1d

About The Position

The primary role of the Payments Specialist is to handle the day-to-day payment operations. This role communicates and processes payments with stakeholders. The specialist will process payment transactions accurately and timely in accordance with established procedures and guidelines, conduct necessary research and follow-up on payment discrepancies or other issues that may arise during payment processing, and collaborate with Sales and Operations teams to ensure customer payment information is up to date and accurate. The role also involves communicating payment status and information to internal and external stakeholders in a timely and professional manner, providing exceptional customer service by responding promptly to inquiries and providing accurate information, and preparing and sending invoices to customers. Additionally, the specialist will monitor invoice and billing operations, identify discrepancies, and work with internal and external stakeholders to resolve issues, respond promptly to customer inquiries related to invoices and billing statements, maintain accurate records and documentation related to payment transactions, invoices, and billing statements, and adhere to established compliance guidelines related to payment processing, transaction management, and invoice and billing operations. Additional duties may be assigned.

Requirements

• Minimum - High School or GED
• 1 - 3 year Customer service or collections experience
• Self-motivated with a sense of urgency for quality resolution.
• Ability to organize, prioritize, and provide a high degree of service.
• Ability to work and thrive in a fast-paced environment.
• Strong attention to detail and excellent problem-solving skills.
• Accuracy in reporting and presenting financial information.
• Strong verbal and written communication skills required.

Responsibilities

• Process payment transactions accurately and timely in accordance with established procedures and guidelines.
• Conduct necessary research and follow-up on payment discrepancies or other issues that may arise during payment processing.
• Collaborate with Sales and Operations teams to ensure customer payment information is up to date and accurate.
• Communicate payment status and information to internal and external stakeholders in a timely and professional manner.
• Provide exceptional customer service to internal and external customers by responding promptly to inquiries and providing accurate information.
• Prepare and send invoices to customers in a timely and accurate manner.
• Monitor invoice and billing operations, identify discrepancies and work with internal and external stakeholders to resolve issues.
• Respond promptly to customer inquiries related to invoices and billing statements.
• Maintain accurate records and documentation related to payment transactions, invoices, and billing statements.
• Adhere to established compliance guidelines related to payment processing, transaction management, and invoice and billing operations.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED