Payment Services Specialist

Copper State Credit Union•Phoenix, AZ

4h•$19 - $22•Onsite

About The Position

As a Payment Services Specialist I, you will process Zelle and Bill Pay alerts. You will also process activities including ACH, death notification, and Account Recovery charge off maintenance. You will perform account research for members including the retrieval of check images and ACH inquiries, and provide evidence to members to validate unrecognized transactions. You will capture and investigate ACH, check, Zelle, and Bill Pay disputes and fraud claims reported by phone, email, online banking and branch personnel in accordance with Regulations E. You may interview the member to get all relevant facts as to how the fraud occurred and help determine the member’s level of complicity in the fraud scheme. You will process the DP Closed Report. You will maintain bill pay processing by reviewing reports, returned payments, monitoring OFAC hits, and auditing deactivated accounts and unpaid items. You will process inactive bill pay accounts and report any associated fraud. You will monitor the bill pay collections and blocked accounts report daily. You will also serve as backup for card reissues including compiling card reissue date from core and card processor to determine which cards need to be reviewed prior to being reissued.

Requirements

Education equivalent to a four-year high school education or general education degree (GED).
At least 1 year of experience in back office functions including payment processing and/or card disputes required.
Working knowledge of credit union products and services, policies, and standard operating procedures required.
Professional well developed interpersonal skills essential for servicing credit union members and projecting a positive image as a representative for the credit union.
Approaches others in a tactful manner, reacts well under pressure, accepts responsibility for own actions, and follows through on commitments.
Requires sound and accurate judgment.
Displays a willingness to make decisions in a timely manner, usually within established guidelines.
Includes appropriate people in decision-making process and can support and explain reasoning for decisions.
Ability to communicate over the phone and in writing.
Knowledge of PC applications including Word and Excel required.
Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.)

Nice To Haves

Knowledge of consumer lending and account opening and closing preferred.
Experience with automated core banking system preferred.
Experience utilizing smart phone and tablet applications preferred.

Responsibilities

Process Zelle and Bill Pay alerts.
Process activities including ACH, death notification, and Account Recovery charge off maintenance.
Perform account research for members including the retrieval of check images and ACH inquiries.
Provide evidence to members to validate unrecognized transactions.
Capture and investigate ACH, check, Zelle, and Bill Pay disputes and fraud claims reported by phone, email, online banking and branch personnel in accordance with Regulations E.
Interview the member to get all relevant facts as to how the fraud occurred and help determine the member’s level of complicity in the fraud scheme.
Process DP Closed Report.
Maintain bill pay processing by reviewing reports, returned payments, monitoring OFAC hits, and auditing deactivated accounts and unpaid items.
Process inactive bill pay accounts and report any associated fraud.
Monitor bill pay collections and blocked accounts report daily.
Serve as backup for card reissues including compiling card reissue date from core and card processor to determine which cards need to be reviewed prior to being reissued.