Payment Resolutions/Collections Associate - Riverview, FL

BlueGrace Logistics • Riverview, FL

10d

About The Position

The Payment Resolutions Associate locates and notifies customers with delinquent accounts and attempts to secure payment. The role stays in contact with sales representatives to support recovery of funds and provide account status updates. It also helps customers understand invoices and researches short-paid invoices.

The associate researches past-due receivables, contacts customers to determine why payments are overdue, and reviews applicable sales, service, or credit contract terms. The role prepares and sends account files to attorneys and collection agencies, processes requests for invoice copies and supporting documentation, researches short payments, credits, and balances due, and documents findings clearly for customers. It follows escalation processes for problematic accounts and maintains accurate customer records and account files in accordance with company policy and accepted account practices.

Requirements

• Excellent written and verbal communication skills.
• Ability to read, analyze, and interpret documents, technical procedures, and company memos.
• Ability to calculate figures and amounts, including discounts, interest, and percentages.
• Ability to solve practical problems and handle situations with varied concrete factors and limited standardization.
• Ability to interpret instructions provided in written, verbal, diagram, or schedule form.
• Ability to identify and resolve problems, gather and analyze information, develop alternative solutions, and collaborate in group problem-solving situations.
• Ability to use reason when dealing with emotional topics.
• Ability to manage difficult or emotional customer situations, respond promptly to customer needs and service requests, and meet commitments.
• Ability to maintain confidentiality, listen without interrupting, keep emotions under control, remain open to others' ideas, and try new things.
• Ability to speak clearly and persuasively in positive or negative situations, listen and obtain clarification, respond well to questions, write clearly and informatively, present numerical data effectively, and interpret written information.
• Ability to meet productivity standards, complete work in a timely manner, and strive to increase productivity.

Responsibilities

• Research past-due receivables.
• Call customers to determine the reasons for overdue payments and review relevant sales, service, or credit contract terms.
• Prepare documents and send account files to attorneys and collection agencies.
• Process requests for invoice copies or other supporting documentation in a timely manner.
• Research short payments, credits, and balances due, and provide clear documentation to customers requesting resolution.
• Follow the outlined escalation process for problematic accounts, depending on the sales channel.
• Maintain thorough and accurate files and documentation in accordance with company policy and accepted account practices.
• Maintain customer records and document correspondence.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed