Payment Resolutions/Collections Associate - Riverview, FL
About The Position
The Payment Resolutions Associate locates and notifies customers with delinquent accounts and attempts to secure payment. The role maintains frequent contact with sales representatives to support fund recovery and provide account status updates. It also helps customers understand invoices and researches short-paid invoices. The position performs research on past-due receivables, contacts customers to determine the reasons for overdue payments, and reviews applicable sales, service, or credit-contract terms. It prepares account files for attorneys and collection agencies, responds to requests for invoices and supporting documents, researches short-pays, credits, and balances due, and provides documentation to support resolution. The associate follows escalation procedures for problematic accounts and maintains accurate account files, customer records, and correspondence notes in accordance with company policy and accepted account practices.
Requirements
- Excellent written and verbal communication skills.
- Ability to read, analyze, and interpret documents, technical procedures, or company memos.
- Ability to calculate figures and amounts such as discounts, interest, and percentages.
- Ability to solve practical problems and work with concrete variables in situations with limited standardization.
- Ability to interpret instructions provided in written, verbal, diagram, or schedule form.
- Identifies and resolves problems, gathers and analyzes information, develops alternative solutions, and works well in group problem-solving situations.
- Uses reason when dealing with emotional topics.
- Manages difficult or emotional customer situations, responds promptly to customer needs and service requests, and meets commitments.
- Maintains confidentiality, listens without interrupting, keeps emotions under control, and remains open to others' ideas and new approaches.
- Communicates clearly and persuasively in positive or negative situations, listens and seeks clarification, responds well to questions, writes clearly and informatively, presents numerical data effectively, and reads and interprets written information.
- Meets productivity standards, completes work in a timely manner, and strives to increase productivity.
Responsibilities
- Research past-due receivables.
- Call customers to determine the reason for overdue payments and review the terms of sales, service, or credit contracts.
- Prepare documents and send account files to attorneys and collection agencies.
- Process requests for invoice copies and other supporting documentation in a timely manner.
- Research short-pays, credits, and balances due in their entirety and provide clear documentation to customers requesting resolution.
- Follow the outlined escalation process for problematic accounts, depending on the sales channel.
- Maintain files and documentation thoroughly and accurately in accordance with company policy and accepted account practices.
- Maintain customer records and document all correspondence.
- Communicate with sales representatives to support recovery of funds and provide account-status updates.
- Assist customers with understanding invoices and research short-paid invoices.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
