Payment Processor/Poster

Omega Healthcare Solutions • Boca Raton, FL

7d • Onsite

About The Position

The Payment Processor/Poster accurately and efficiently processes payments, credits, and refunds for patient accounts. The role reviews and reconciles electronic remittance advice (ERA) files, paper checks, credit card transactions, and other payment types; posts payments using billing software or databases; investigates discrepancies; and works with insurance companies, patients, and third-party payers to resolve payment questions or disputes. It also identifies overpayments and initiates refunds in accordance with company policies, maintains complete transaction records and supporting documentation, and provides responsive customer service.

The employee keeps current with reimbursement practices and applicable requirements, follows company policies including HIPAA and compliance procedures, and participates in virtual meetings, training, coaching, audits, and other work-related interactions using approved collaboration technology. This role operates in an office environment and may require long hours or weekend work depending on the client assignment. The specific schedule and whether the position is full-time or part-time depend on the job requisition and assignment.

Requirements

• At least 1–2 years of experience or knowledge of payment posting procedures, insurance claim processing, and billing practices; the qualifications section specifically requires 1–2 years of payment posting experience.
• Familiarity with payment methods including ERA, checks, credit cards, and online payment systems.
• Proficiency with billing software and Microsoft Office Suite.
• High school diploma or equivalent.
• Customer service or call center experience, preferably in healthcare.
• Strong attention to detail and accuracy in data entry and record keeping.
• Ability to prioritize and multitask in a fast-paced, changing environment.
• Ability to work across work types and specialties, self-motivate, set goals, and meet deadlines.
• Problem-solving and critical-thinking skills.
• Excellent verbal communication and active listening skills for professional interactions with insurance companies, patients, and colleagues.
• Ability to maintain courteous and professional working relationships at all organizational levels.
• Ability to use a personal computer and a variety of software applications.
• Ability to comply with corporate and organizational security policies and procedures.
• Ability to meet the physical demands of prolonged desk work, frequent computer and telephone use, close visual work, sustained concentration, and frequent communication; occasional standing, walking, reaching, and lifting up to 10 pounds may be required.

Nice To Haves

• Additional education in healthcare administration or a related field.
• Knowledge of JCAHO, coding compliance, and HIPAA HITECH standards affecting medical records, reimbursement, and accreditation.

Responsibilities

• Review and reconcile ERA files, paper checks, credit card transactions, and other forms of payment.
• Post payments accurately to patient accounts using billing software or databases.
• Identify and resolve payment posting discrepancies while maintaining accuracy and regulatory compliance.
• Work with insurance companies, patients, and third-party payers to resolve payment inquiries or disputes.
• Identify overpayments and process credit balance requests and refunds according to company policies and procedures.
• Maintain accurate records of payment transactions, credits, and refunds, including required documentation.
• Stay informed about industry trends, regulations, and reimbursement practice changes relevant to payments, credits, and refunds.
• Respond promptly and professionally to inquiries or requests about payments, credits, or refunds.
• Participate in virtual meetings, training, coaching, audits, and other work-related interactions using Company-approved collaboration technology.
• Perform duties in compliance with company policies and procedures, including those related to HIPAA and compliance.
• Safeguard company and client assets and take appropriate action to prevent and report security compromises.

Benefits

• Health coverage
• Dental coverage
• Vision coverage
• Voluntary insurance options
• 401(k) plan with employer match
• Professional development opportunities
• Paid time off
• Holiday pay
• Eligible employees may have the opportunity to participate in bonus programs, commissions, or other variable incentive plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED