Payment Processor/Poster

Omega Healthcare Management Services•Boca Raton, FL

5d•Onsite

About The Position

The Payment Processor/Poster accurately processes payments, credits, and refunds for patient accounts. The role reviews and reconciles electronic remittance advice (ERA) files, paper checks, credit card transactions, and other payments; posts transactions using billing software or a database; investigates discrepancies; and works with insurance companies, patients, and third-party payers to resolve payment questions or disputes. The position also identifies overpayments and initiates refunds according to company policies, while maintaining accurate transaction records and required documentation. The employee provides customer service for payment-related inquiries, stays current with reimbursement practices and relevant regulations, and complies with company policies, including HIPAA and other compliance requirements. The position regularly participates in virtual meetings, training, coaching, audits, and other work-related interactions using company-approved collaboration technology. It operates in an office environment and may require long hours and weekend work depending on company or client needs. Travel is minimal, up to 5%.

Requirements

At least 1–2 years of experience in payment posting.
Experience or knowledge of payment posting procedures, insurance claim processing, and billing practices.
Familiarity with ERA, checks, credit cards, and online payment systems.
Proficiency with billing software and Microsoft Office Suite.
High school diploma or equivalent.
Experience in customer service or a call center role, preferably in healthcare.
Excellent attention to detail and accuracy in data entry and record keeping.
Ability to prioritize and multitask in a fast-paced, changing environment.
Ability to work across different work types and specialties.
Ability to self-motivate, set goals, and meet deadlines.
Problem-solving and critical-thinking skills.
Excellent verbal communication and active listening skills, with the ability to interact professionally with insurance companies, patients, and colleagues.
Ability to maintain courteous and professional working relationships with employees at all organizational levels.
Ability to operate a personal computer and use a variety of software applications.
Ability to comply with corporate and organizational security policies and procedures.
Ability to meet the physical demands of prolonged desk work, frequent computer and phone use, repetitive hand and wrist motions, screen viewing, and sustained concentration.
Ability to occasionally stand, walk, reach, and lift up to 10 pounds.

Nice To Haves

Additional education in healthcare administration or a related field.
Knowledge of JCAHO, coding compliance, and HIPAA HITECH standards affecting medical records, reimbursement, and accreditation.

Responsibilities

Review and reconcile ERA files, paper checks, credit card transactions, and other forms of payment.
Post payments accurately to patient accounts using billing software or a database.
Identify and resolve payment discrepancies while ensuring accuracy and compliance with regulatory requirements.
Work with insurance companies, patients, and third-party payers to resolve payment inquiries or disputes.
Identify overpayments and initiate refunds according to company policies and procedures.
Maintain accurate records of payment transactions, credits, and refunds, including required documentation.
Stay informed about industry trends, regulations, and reimbursement practice changes.
Respond promptly and professionally to inquiries or requests related to payments, credits, or refunds.
Participate in virtual meetings, training, coaching, audits, and other work-related interactions using approved collaboration technology.
Comply with company policies and procedures, including HIPAA and compliance requirements.
Safeguard corporate and client assets and report security compromises within the scope of the position.
Perform other duties as assigned.