Payment Processing - Customer Support Representative

DAT•Seattle, WA

12h•$24 - $32•Onsite

About The Position

We are seeking a dedicated and empathetic Customer Support Representative to join our team. This is a full-time, in-office role based in Seattle, WA. The physical nature of some of our operations — including inbound payment processing — requires daily on-site presence. This is a hybrid role: a meaningful portion of your day will be spent on structured payment processing operations — high-volume, detail-intensive work that is foundational to how we serve our customers. The ideal candidate takes equal pride in accurate, efficient back-office execution as they do in customer-facing interactions. This role is expected to evolve toward a greater support focus over time as our operations mature, but candidates should be fully comfortable with — and genuinely suited to — the current split.

Requirements

Is located in or able to commute to Seattle, WA and available in-office 8am-4pm
Takes genuine satisfaction in doing repetitive, detail-oriented work correctly and efficiently — not as a stepping stone, but as a professional standard
Demonstrates pride, ownership, and accountability for your work, and expects the same from those you work with
Doesn't need variety to stay engaged — you find flow in process-driven work and measure success by throughput and accuracy
Shares opinions openly on what's working and what's not across the product, tech stack, and team processes
Collaborates effectively and empathetically across different roles such as Design, Operations, and Product
Has the ability to work in a fast-paced environment and to adapt to changing demands
Has proficiency in using CRM software and other customer support tools (Zendesk, HubSpot, Freshdesk, etc.)
Exhibits excellent communication skills, both verbal and written
0-3 years of experience

Nice To Haves

You have proven experience in customer support or a related field
You have experience in high-volume data entry, payment processing, or back-office financial operations
You have familiarity with fintech or the freight industry
You have HubSpot experience

Responsibilities

Payment Processing Operations — Approximately half your working hours, particularly early in your tenure, will involve processing inbound check payments with speed and accuracy. This is methodical, high-volume work that requires sustained focus, consistency, and a low tolerance for error. It's not complex, but it matters — mistakes have direct financial consequences for our customers.
Customer Interaction - Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, timely, and empathetic responses while maintaining a solution-oriented mindset.
Problem Resolution - Troubleshoot customer issues, offering clear and concise solutions. Escalate complex issues to the appropriate teams when necessary.
Product Knowledge - Develop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information.
Feedback Collection - Actively seek customer feedback to improve our services and products.
Team Collaboration - Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution.