Payment Processing Supervisor

Safe-Guard Products International LLC•Atlanta, GA

1d•Hybrid

About The Position

The Payments Processing Supervisor is responsible for overseeing the day-to-day activities of the department, ensuring efficient operations in check handling and claim processing. This role focuses on monitoring performance metrics, providing coaching and feedback, resolving escalated issues, and ensuring compliance with company policies and procedures. The supervisor works closely with internal teams, underwriters, and external stakeholders to enhance operational efficiency and customer satisfaction.

Requirements

College degree preferred; High School Diploma or equivalent required.
Minimum of 2+ years in a supervisory/Leader role within insurance, financial services, or a related office environment.
Strong verbal and written communication skills.
Proficiency in Windows and Microsoft Office (Excel, Word, Outlook, PowerPoint).
Proven ability to coach, mentor, and develop employees.
Experience in process improvement and problem resolution.
Ability to work independently, exercise sound judgment, and apply innovative solutions.
Must be authorized to work in the U.S
Must be able to successfully pass a background check

Nice To Haves

Strong leadership and decision-making abilities.
Excellent communication and interpersonal skills.
Effective conflict resolution and problem-solving skills.
Ability to manage deadlines and deliver results in a fast-paced environment.
Adaptability and analytical thinking.
Strong teamwork and collaboration skills.

Responsibilities

Monitor daily activities within the department to ensure smooth and efficient processing operations.
Analyze performance data related to productivity, accuracy, and timeliness of claims and cancellations.
Provide feedback and coaching to team members, addressing areas for improvement.
Ensure compliance with departmental procedures and company policies.
Conduct annual performance reviews and implement effective performance tracking metrics.
Oversee attendance, manage time-off requests, and enforce company policies.
Provide ongoing training and mentorship to employees to foster professional growth.
Serve as a backup for adjusters or processors when necessary.
Handle complex inquiries from customers, dealers, and agents, ensuring resolution and customer satisfaction.
Collaborate with internal teams and underwriters to address processing-related concerns.
Work closely with Operations Management to discuss challenges, provide feedback, and implement process improvements.
Resolve escalated customer concerns and ensure positive resolutions.
Identify opportunities to enhance department efficiency and implement process improvements.
Prepare and analyze reports to monitor trends and suggest optimizations.
Collaborate with Human Resources to address employee performance and workplace issues.
Periodically review customer interactions to ensure service quality and compliance.