Payment Processing Specialist

Conduent•Honolulu, HI

15h•$19 - $21•Onsite

About The Position

At Conduent, we deliver mission-critical services and solutions on behalf of businesses and governments, creating exceptional outcomes for our clients and the millions of people who depend on them. We are seeking a detail-oriented and customer-focused Payment Processing Specialist to support our Hawaii Medicaid Banking operations. In this role, you will play a vital part in ensuring the accurate and timely distribution of payments that support healthcare providers and communities. As a trusted point of contact for providers, financial institutions, and internal teams, you will help drive operational excellence, uphold compliance standards, and deliver a high-quality customer experience. This is an ideal opportunity for someone who thrives in a fast-paced environment and is passionate about accuracy, accountability, and service.

Requirements

Have a High School Diploma or Equivalent
Must be able to submit to a pre-employment screening
Must at least 18 years of age or older
At least 1 year of experience in customer service, call center operations, banking, payment processing, or administrative support
Proficiency in Microsoft Office and ability to navigate multiple systems simultaneously
Strong data entry and documentation skills with attention to detail
40 WPM typing test required

Responsibilities

Serve as a primary contact for provider and client inquiries related to payments, including missing checks, EFTs, stop payments, and canceled checks
Process and distribute provider payments, ensuring accuracy and timeliness
Reconcile the Hawaii Medicaid Disbursement Account and maintain balanced financial records
Prepare and maintain daily, weekly, and monthly reconciliation and balancing reports
Review banking reports and quality assurance files to ensure compliance and payment accuracy
Maintain payment tracking tools including special handling lists, logs, and audit documentation
Process financial transactions such as refunds, returned payments, stale-dated checks, and IRS levies
Compile and distribute financial reports and documentation to the Med-QUEST Division and key stakeholders
Manage undeliverable checks, lien notifications, and annual provider 1099 distributions
Respond to internal inquiries via tracking systems and email in a timely and professional manner
Sort, distribute, and track incoming correspondence and payment-related mail
Research and resolve payment discrepancies with a high level of accuracy and documentation
Ensure compliance with Conduent policies, client requirements, and confidentiality standards