Payment Processing Specialist

Skilled Wound Care•Los Angeles, CA

4h•$21 - $26•Onsite

About The Position

The Medical Billing Payment Processor is responsible for accurately collecting, processing, and reconciling patient payments prior to and at the time of service. This role serves as a front-line financial representative, ensuring a smooth payment experience while adhering to all healthcare financial compliance standards. The processor handles a variety of payment methods including credit cards, debit cards, checks, and electronic payments, while maintaining the highest level of patient confidentiality.

Requirements

High school diploma or GED equivalent required
Minimum of 1-2 years of experience in medical billing, healthcare collections, or a related financial role
Working knowledge of medical billing processes, insurance terminology, and healthcare revenue cycle
Proficiency with practice management software (e.g., Epic, Cerner, Meditech, or similar systems)
Experience processing multiple payment types including credit/debit cards, checks, and electronic payments
Familiarity with CPT codes, ICD-10 coding basics, and Explanation of Benefits (EOB) documents
Exceptional attention to detail with strong mathematical and analytical aptitude
High degree of integrity and discretion when handling sensitive financial and patient information
Strong interpersonal and communication skills with a patient-centered service approach
Ability to manage multiple priorities and maintain accuracy in a fast-paced environment
Proficient in Microsoft Office Suite, particularly Excel for reconciliation tasks
Strong problem-solving skills and ability to resolve billing discrepancies efficiently
Demonstrated ability to work both independently and collaboratively within a team

Nice To Haves

Associate degree in Healthcare Administration, Business, or related field preferred
Certified Professional Biller (CPB) or Certified Medical Reimbursement Specialist (CMRS) credential
Experience with pre-authorization and insurance eligibility verification processes
Knowledge of government payer programs including Medicare and Medicaid billing requirements
Bilingual proficiency (English/Spanish or other languages) is a plus

Responsibilities

Collect and process patient payments prior to medical services being rendered, including co-pays, deductibles, and self-pay balances
Review patient accounts and insurance eligibility to calculate estimated patient financial responsibility
Process credit card, debit card, check, and electronic payment transactions accurately and securely
Issue payment receipts and document all transactions in the practice management system
Establish and manage patient payment plans in accordance with organizational policies
Verify insurance coverage, benefits, and authorization requirements prior to service dates
Post payments to patient accounts in a timely and accurate manner
Reconcile daily payment batches and prepare end-of-day financial reports
Identify and resolve payment discrepancies, overpayments, and refund requests
Follow up on outstanding balances and communicate with patients regarding their financial obligations
Communicate patient financial responsibilities clearly, professionally, and with empathy
Assist patients in understanding their benefits, billing statements, and payment options
Direct patients to financial assistance programs or charity care resources when applicable
Respond to patient billing inquiries via phone, email, and in person in a timely manner
Maintain strict compliance with HIPAA regulations and organizational privacy policies at all times
Follow PCI-DSS standards when handling credit and debit card transactions
Adhere to all state and federal healthcare billing regulations and guidelines
Maintain secure handling of all financial documents and patient information