Payment Processing Specialist
About The Position
At Conduent, we deliver mission-critical services and solutions on behalf of businesses and governments, creating exceptional outcomes for our clients and the millions of people who depend on them. We are seeking a detail-oriented and customer-focused Payment Processing Specialist to support our Hawaii Medicaid Banking operations. In this role, you will play a vital part in ensuring the accurate and timely distribution of payments that support healthcare providers and communities. As a trusted point of contact for providers, financial institutions, and internal teams, you will help drive operational excellence, uphold compliance standards, and deliver a high-quality customer experience. This is an ideal opportunity for someone who thrives in a fast-paced environment and is passionate about accuracy, accountability, and service.
Requirements
- High School Diploma or Equivalent
- Must be able to submit to a pre-employment screening
- Must at least 18 years of age or older
- At least 1 year of experience in customer service, call center operations, banking, payment processing, or administrative support
- Proficiency in Microsoft Office and ability to navigate multiple systems simultaneously
- Strong data entry and documentation skills with attention to detail
- 40 WPM typing test required
Responsibilities
- Serve as a primary contact for provider and client inquiries related to payments, including missing checks, EFTs, stop payments, and canceled checks
- Process and distribute provider payments, ensuring accuracy and timeliness
- Reconcile the Hawaii Medicaid Disbursement Account and maintain balanced financial records
- Prepare and maintain daily, weekly, and monthly reconciliation and balancing reports
- Review banking reports and quality assurance files to ensure compliance and payment accuracy
- Maintain payment tracking tools including special handling lists, logs, and audit documentation
- Process financial transactions such as refunds, returned payments, stale-dated checks, and IRS levies
- Compile and distribute financial reports and documentation to the Med-QUEST Division and key stakeholders
- Manage undeliverable checks, lien notifications, and annual provider 1099 distributions
- Respond to internal inquiries via tracking systems and email in a timely and professional manner
- Sort, distribute, and track incoming correspondence and payment-related mail
- Research and resolve payment discrepancies with a high level of accuracy and documentation
- Ensure compliance with Conduent policies, client requirements, and confidentiality standards
Benefits
- Paid Training
- Paid vacation and sick time
- Medical, dental, and vision benefits on day one
- 401K and matching
- PerkSpot – Employee discount program
- Career Growth Opportunities
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
