Payment Operation Analyst

Conservice • Logan, UT

1d • Hybrid

About The Position

The Payment Operations (PayOps) team is growing, and we are looking for a key partner to tell high-impact stories with data and help lead our team to success! As a Payment Operation Analyst, you will partner directly with Team Leads and operational management to measure, optimize, and elevate performance across assigned PayOps groups (such as e-Payments or Payment Corrections). You will serve as the primary operational detective—building dynamic dashboards, analyzing key business metrics, and uncovering the "why" behind team performance to deliver actionable solutions.

Requirements

• Intermediate skills in Microsoft Excel, Google Workspace, and SSRS report pulling required.
• Exceptional talent for identifying/correcting data discrepancies and combining multiple complex datasets to build comprehensive insights.
• Proven track record of thinking outside the box to drive accurate work and continuous process improvements.
• Excellent written and verbal communication skills with a proven ability to translate complex data into compelling business stories.
• Ability to work independently, prioritize workload effectively, and quickly learn new software platforms.

Nice To Haves

• Exposure to SSRS report building, Excel macros/VBA, or PowerBI is highly preferred.

Responsibilities

• Collaborate with leadership to design, build, and maintain high-impact reports and visualizations tracking all operational aspects of your assigned PayOps group.
• Dig deep into team metrics when performance deviates from targets to uncover root causes, deliver actionable insights, and guide strategy.
• Perform daily data collection to populate operational dashboards, supplying team leads and executive management with daily, weekly, and monthly performance tracking.
• Proactively identify gaps in current reporting and implement creative solutions if current metrics are not driving desired outcomes.
• Train and mentor fellow team members on daily tasks, cross-train as an operational backup, and help partner leadership achieve strategic goals.

Benefits

• Flexible hybrid work schedule (3 days in-office, 2 days remote)
• Continuous learning, cross-training, and mentorship opportunities
• Collaborative, high-impact team culture where your insights make a direct impact

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed