Payment Support Analyst

Xcel Energy • Roseville, MN

1d • $64,100 - $90,967 • Onsite

About The Position

Works as a liaison between Billing personnel and other departments. Researches and resolves billing issues, and serves as a central point for the resolution of technical billing problems. This position ensures the quality of Billing Services by compiling and monitoring the billing processes and performance measurements. Leads efforts for billing process improvements & department efficiencies.

Requirements

• Business related degree or equivalent work experience.
• Demonstrates ability in using database & querying tools for analytical applications.
• Ability to effectively communicate and work successfully across business units and professional disciplines.
• Knowledge of Xcel Energy Computer Based systems.
• Proven problem solving and decision-making skills.
• Must possess strong analytical skills.

Nice To Haves

• Experience in working the utility billing system is desired.
• 2-5 years of experience in payment operations, banking, treasury, or accounts receivable systems, working with financial institutions, payment processors, lockbox vendors, and third-party payment providers.
• Strong understanding of electronic payment processing, including; ACH payments, Credit and debit card payments, Electronic lockbox processing, Traditional bank lockbox processing, Digital payment channels, Electronic bill payment platforms and Payment gateways
• Experience researching and resolving payment exceptions across multiple channels.
• Working knowledge of ACH and NACHA Operating Rules, including exceptions, returns, reversals, unauthorized transactions, financial controls, SOX, audit, and regulatory requirements. Understanding of payment reconciliation, balancing, settlement, and cash application processes.
• Experience with EDI payment files, remittance files, payment data integrations, bank transmissions, file formats, and secure file transfers.
• Ability to interpret payment data, logs, reports, and transaction records to identify issues.
• Experience with APIs, batch processing, or payment interfaces between enterprise systems and external vendors preferred.
• Proficiency with Microsoft Excel, SQL (preferred), and enterprise financial or billing systems such as SAP, Oracle, PeopleSoft, or equivalent.

Responsibilities

• Researches and evaluates all billing operations (billing, payment options, rate changes, rate refunds, etc) to enhance existing productivity.
• Performs critical analysis of performance results, identifies root causes of ongoing or emerging issues/ trends. Creates and tracks specialized reports requested to monitor billing trends.
• Researches and resolves customer account issues to assess whether they are business practice issues or system problems. Recommends system enhancements as needed and ensures the necessary training and communication of changes are available to billing personnel.
• Completes quality assurance billing reviews

Benefits

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree