Payment Network Governance Product Delivery Manager - Vice President

JPMorganChase • Tampa, FL

22h

About The Position

As a Product Delivery Manager for Governance in the Payment Network Office (PNO), you will help shape JPMC’s relationship with payment networks such as Visa and Mastercard while strengthening controls to minimize operational and financial risk. You will enhance and optimize how controls are managed by identifying improvements, establishing and managing metrics, and providing ongoing advice across the PNO. The role supports audit and risk management activities, control documentation, reporting, and stakeholder engagement. It proactively manages risks, maintains governance standards, and supports regulatory and audit expectations.

Requirements

• At least 5 years of experience in governance, controls, audit, operational risk, or risk management within financial services and payments.
• Knowledge of payments and/or payment network operating models and lifecycle risks, such as network requirements, settlement and reconciliation, disputes and chargebacks, and operational processing.
• Familiarity with risk and control frameworks and governance forums used within large financial institutions.
• Ability to work across control execution and control design or oversight, including ownership of control documentation and governance routines.
• Strong analytical and problem-solving skills, including the ability to translate complex processes into risks, controls, and actionable remediation plans.
• Strong written and verbal communication skills and ability to influence across teams and levels with limited direct authority.

Nice To Haves

• Experience with control automation, metrics development, and data-driven monitoring and reporting.
• Audit readiness experience, including evidence collection and validation, documentation discipline, and stakeholder coordination under deadlines.
• Experience managing issues and action plans end-to-end, with strong tracking, reporting, and closure rigor.

Responsibilities

• Define, execute, and oversee key operational and financial controls supporting PNO activities and network relationships, ensuring controls are performed, evidenced, and maintained to required standards.
• Design and enhance the PNO control environment through control rationalization, procedure updates, documentation improvements, and governance operating rhythms.
• Identify control gaps and emerging risks across the payments lifecycle, perform root cause analysis, and drive timely remediation.
• Establish, monitor, and report PNO governance metrics and KPIs, including control health, issue and action plan status, and audit request status; provide insights for risk-based prioritization and decision-making.
• Lead audit and exam readiness activities, including evidence collection and validation, response coordination, deliverable tracking, and maintenance of audit-ready artifacts.
• Manage PNO issues and action plans end-to-end, including intake, documentation, ownership alignment, milestone tracking, status reporting, and closure evidence.
• Drive control automation and efficiency improvements to reduce manual effort, improve monitoring and data quality, and standardize evidence collection.
• Engage and influence cross-functional partners in Risk, Compliance, Finance, Operations, Product, Technology, and Audit to align on control requirements and embed governance expectations.
• Promote strong risk management, continuous improvement, and accountability across PNO programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed