Payment Network Governance Product Delivery Manager - Vice President

JPMorgan Chase & Co. • Tampa, FL

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About The Position

As a Product Delivery Manager for Governance in JPMorgan Chase’s Payment Network Office (PNO), you will help shape the firm’s relationships with payment networks and strengthen the control environment to minimize operational and financial risk. You will enhance and optimize how controls are managed, identify improvements to existing controls and procedures, establish and manage governance metrics, and provide ongoing advice across the PNO.

The role supports audit and risk management activities, control documentation, reporting, and stakeholder engagement. It proactively manages risks, maintains governance standards, and supports regulatory and audit expectations. You will lead end-to-end control processes, drive control automation and efficiency, and work with cross-functional partners to embed governance expectations in initiatives and ongoing operations. The position is part of J.P. Morgan Payments, within the Commercial & Investment Bank.

Requirements

• 5+ years of experience in governance, controls, audit, operational risk, or risk management within financial services and payments.
• Knowledge of payments and/or payment network operating models and lifecycle risks, such as network requirements, settlement and reconciliation, disputes and chargebacks, and operational processing.
• Familiarity with risk and control frameworks and governance forums typical of large financial institutions.
• Demonstrated ability to work across control execution and control design or oversight, including ownership of control documentation and governance routines.
• Strong analytical and problem-solving skills, including the ability to translate complex processes into risks, controls, and actionable remediation plans.
• Strong written and verbal communication skills and ability to influence across teams and levels with limited direct authority.

Nice To Haves

• Experience with control automation, metrics development, and data-driven monitoring and reporting.
• Audit readiness experience, including evidence collection and validation, documentation discipline, and stakeholder coordination under deadlines.
• Experience managing Issues and Action Plans end-to-end, with strong tracking, reporting, and closure rigor.

Responsibilities

• Define, execute, and oversee operational and financial controls supporting PNO activities and payment network relationships, ensuring controls are consistently performed, evidenced, and maintained to required standards.
• Design and enhance the PNO control environment through control rationalization, procedure updates, documentation improvements, and governance operating rhythms.
• Identify control gaps and emerging risks across the payments lifecycle, conduct root cause analysis, and drive timely remediation.
• Establish, monitor, and report PNO governance metrics and KPIs, including control health, issue and action plan status, and audit request status.
• Lead PNO audit and examination readiness, including evidence collection and validation, response coordination, deliverable tracking, and maintenance of audit-ready artifacts.
• Manage end-to-end Issues and Action Plans affecting PNO, including intake, documentation, ownership alignment, milestone tracking, status reporting, and closure evidence.
• Drive control automation and efficiency improvements to reduce manual effort, improve monitoring and data quality, and standardize evidence collection.
• Engage and influence Risk, Compliance, Finance, Operations, Product, Technology, and Audit partners to align on control requirements and embed governance expectations.
• Contribute to a culture of strong risk management, continuous improvement, and accountability across PNO programs.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed