Vice President- Product Delivery Stakeholder Engagement

JPMorgan Chase & Co. • Chicago, IL

4h • $99,800 - $195,000

About The Position

As a Vice President, Product Delivery & Stakeholder Engagement, you will ensure Client Onboarding and Servicing (COS) needs are accurately translated into deliverable requirements, delivered on schedule, and achieve agreed benefit realization. You will represent COS in cross-functional initiatives and Merchant Services delivery forums, validate that requirements and delivered changes meet their intended purpose, and drive resolution when misalignment occurs.

The role focuses on process improvement, operational efficiency, risk reduction, stakeholder engagement, and change management. You will partner with product, sales, operations, technology, client-facing stakeholders, and senior leaders to communicate transformation goals and client value, coordinate delivery, and ensure operational readiness. The position also requires clear status reporting and audit-ready documentation.

JPMorganChase describes itself as a financial institution serving consumers, businesses, and corporate, institutional, and government clients. It offers a competitive total rewards package and benefits subject to eligibility.

Requirements

• Over 7 years of experience developing and implementing process improvement or re-engineering programs focused on operational efficiency and risk reduction.
• 7+ years in product delivery, transformation, or operations/technology partnership roles.
• Advanced proficiency in data analytics, including interpreting models and drawing data-based inferences to drive continuous improvement.
• Experience managing diverse teams, fostering an inclusive environment, and coordinating work across different parts of a department.
• Proficiency applying artificial intelligence in process improvement initiatives, with a focus on optimizing AI system performance.
• Experience leading end-to-end change management, including strategic communications, influencing others, and mitigating stakeholder impact.
• Ability to lead through influence in a matrixed environment across product, operations, and technology teams.
• A client and sales partnership mindset, including credible engagement with sales and client-facing stakeholders, shaping transformation narratives, and using client or market feedback in prioritization.
• Strong structured thinking to identify root causes of misalignment and drive resolution.
• Excellent written and verbal communication skills, including constructive challenge and decision-driving.
• Familiarity with automation and AI-enabled process improvement concepts, focused on measurable performance and adoption; technical specialist expertise is not required.

Nice To Haves

• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
• Drive innovation by developing and applying creative solutions to improve process efficiency and effectiveness.
• Use systems thinking to analyze complex processes and identify optimization and integration opportunities.
• Use agile methodologies to iteratively develop and refine process improvements.
• Experience with client onboarding, servicing, or operational process design in regulated environments.
• Payments or merchant acquiring experience.
• Familiarity with controls, audit evidence expectations, and change management practices.

Responsibilities

• Communicate complex process improvement strategies and changes to diverse stakeholders using storytelling, influencing decisions and building understanding.
• Oversee end-to-end change management, including strategic communications and mitigation of stakeholder impacts, while aligning with organizational goals.
• Build advisory relationships with client stakeholders and senior leaders and support their satisfaction throughout engagements.
• Develop and implement process improvement programs focused on operational efficiency and risk reduction.
• Partner with product and sales teams to explain COS improvements as client value, including benefits, trade-offs, and outcomes.
• Represent COS needs in planning and delivery discussions and ensure they are accurately reflected in delivery and sequencing.
• Validate that delivered changes meet COS requirements and achieve expected benefits.
• Identify gaps or misalignment between requests and work in development, drive alignment, and document decisions.
• Coordinate cross-technology delivery for work in Merchant Services Tech and/or COS Tech.
• Keep delivery focused on tangible process improvements such as reduced manual work and handoffs, faster cycles, and improved experience.
• Ensure operational readiness—including procedures, training, support, and handoffs—is planned before release.
• Provide clear stakeholder status reporting on progress, risks, and required decisions or support; communicate complex topics simply to senior stakeholders and maintain audit-ready documentation.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed