Payment Analyst

YMCA of San Diego County • San Diego, CA

20h • $26 - $31 • Remote

About The Position

The Payment Analyst manages childcare provider attendance records in accordance with Alternative Payment Program guidelines issued by the California Department of Social Services and YMCA policies and procedures. The position handles an enhanced workload of provider claims and attendance records for payment processing, and analyzes and interprets payment requests for reimbursement. The role follows California Department of Education Title 5, San Diego County Child Care regulations, and YMCA Childcare Resource Service policies and procedures.

The position is remote within the San Diego County region, with the potential to work at the North Park office one to two times per month. The work designation may change based on business needs, including the possibility of full-time office-based work. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Staff in this role are scheduled to start on January 4, 2027. Reliable transportation is required for travel throughout San Diego County.

Requirements

• Bachelor’s degree in child development, human services, or a related field, or four years of equivalent related experience.
• At least one year of experience in any combination of administrative work, data entry or data validation, working in a community-based organization serving children, youth, families, or adults, or working in a high-volume environment.
• Intermediate computer skills in Microsoft Office, including Word and Excel; experience with data entry; and experience with a comparable client management software program.
• Proficiency in basic arithmetic and the ability to interpret and accurately analyze numerical data.
• Ability to manage an assigned caseload effectively with appropriate guidance and supervision.
• Ability to follow, interpret, and accurately apply policies, procedures, and state regulations when determining need and eligibility.
• Strong customer service, conflict de-escalation, active listening, and communication skills.
• Experience, sensitivity, and competency working with people from diverse social, ethnic, religious, socioeconomic, and cultural backgrounds.
• Strong organizational and prioritization skills.
• Ability to communicate effectively by telephone and through direct interaction with parents, providers, partners, and the general public, using auditory skills.
• Comfort with a hybrid work model and ability to manage office and remote responsibilities on specified days, with flexibility to work full-time in the office if needed.
• Access to reliable transportation for travel throughout San Diego County.
• Fingerprinting is required before starting work, with subsequent arrest notifications.
• Adult and Child/Infant CPR/AED and First Aid certification from the American Red Cross, American Heart Association, or American Safety and Health Institute must be obtained within 30 days of hire.
• Exclusion and Debarment checks are required before the first day of work and monthly thereafter.

Responsibilities

• Conduct initial screenings and schedule certification interviews for new and returning participants, meeting program deadlines for documentation and case actions.
• Interpret and communicate childcare program rules, regulations, and timelines to participants verbally and in writing.
• Gather required documentation, including verification of work, training, or other needs, and use CDSS regulations to determine eligibility and shared costs where applicable.
• Generate, maintain, and submit required reports to the Community Support Services region, the YMCA, and community partners.
• Build trusting relationships with participants and partner with them to assess goals and needs related to resources such as medical and dental care, affordable housing, education and career advancement, finances and budgeting, counseling, substance abuse, parenting resources, child behavior support, and special needs.
• Provide trauma-informed and culturally responsive support and services to families, connecting them with childcare services and other relevant programs.
• Participate in meetings and collaborative opportunities with the Community Support Services region, the YMCA, and community partners to expand the agency's supportive services network.

What This Job Offers

• Job Type: Full-time