Payment Administration Specialist

Norwegian Cruise Line•Miami, FL

About The Position

The Payment Administration Specialist supports employee expense processing and payment administration at Norwegian Cruise Line Holdings. The role processes employee expense reports, payment cycles, checks, and wire transfers in accordance with company policies, approval requirements, and established procedures. It also maintains payment records and confirmations; researches payment, remittance, and expense-report inquiries; and works with vendors, banks, employees, and accounts payable colleagues to resolve issues or escalate exceptions. The position supports payment reconciliation, outstanding-check tracking, and corporate and purchasing card administration. It prepares Concur documentation for audits and maintains organized records for research and review. The specialist also provides process and backup coverage, supports assigned improvements, maintains recurring-work procedures, and tracks assignments while communicating progress and barriers.

Requirements

Associate's degree; an accounting- or business-related field is preferred.
Minimum 1 year of experience working with accounts payable and/or other accounting.
Ability to apply payment and expense policies, review supporting documents, and recognize issues requiring escalation.
Proficiency with Outlook, PDF, Word, and Excel for correspondence, recordkeeping, and basic reports.
Strong accuracy, attention to detail, organization, and follow-through while meeting deadlines in a fast-paced environment.
Clear verbal and written communication with employees, vendors, banks, and colleagues.
Ability to protect confidential employee, supplier, banking, and payment information.

Nice To Haves

Accounting- or business-related field of study.
Experience with Concur.
Working experience with People Soft Financials or another accounting system.
Ability to learn Concur and banking platforms.

Responsibilities

Process employee expense reports and ensure compliance with company policies.
Prepare and process pay cycles, check payments, and wire transfers in accordance with established procedures and approval requirements.
Maintain supporting records and payment confirmations.
Research payment status, remittance questions, and expense-report inquiries.
Coordinate with vendors, banks, employees, and accounts payable colleagues to resolve issues and escalate exceptions requiring approval.
Reconcile assigned payment activity, maintain outstanding-check records, investigate unresolved items, and coordinate follow-up under established procedures.
Assist with Corporate and Purchasing Card program administration, respond to cardholder inquiries, and maintain required records.
Prepare Concur documentation for internal and external audits.
Maintain complete, organized payment and expense records to support research and review.
Share process knowledge and train designated backup staff, including Concur expense-processing coverage.
Support assigned improvements and maintain clear procedures for recurring work.
Prioritize time-sensitive responsibilities, track assignments through completion, and communicate progress and barriers promptly.
Perform other related duties as assigned.