Part-Time Patron Experience Associate - Arvada Library

Jefferson County CO•Arvada, CO

About The Position

Jefferson County Public Library is hiring a part-time Patron Experience Associate at the Arvada Library. The role provides frontline service to library patrons and the community, helping people locate information and materials, use library resources and technology, and connect with relevant community resources. The associate contributes to a welcoming, inclusive, safe, and attractive library environment and supports library programs, outreach, collections, and daily operations. The position is part of the Division of Libraries & Inclusion, which supports the library’s mission by providing equitable and free access to information, experiences, and opportunities. The role must comply with laws governing patron privacy and confidentiality under CRS 24-90-119, the American Library Association Code of Ethics, and ADA requirements for public access to space and technology. This is a union-represented position; employees are eligible for union membership under the collective bargaining agreement.

Requirements

Bachelor’s degree.
At least one year of relevant experience.
Comply with laws governing patron privacy and confidentiality under CRS 24-90-119, the American Library Association Code of Ethics, and ADA requirements governing public access to space and technology.

Nice To Haves

Public library customer service experience.

Responsibilities

Provide information, referrals, and reader’s advisory assistance in person, by phone, mail, and electronic means.
Locate library materials using manual and electronic databases within Jefferson County Public Library, other library systems, and other sources.
Refer patrons to community and other resources, and advise them about online searching.
Determine patron needs, provide high-quality customer service, create an inviting atmosphere, and resolve or refer patron complaints.
Promote and present programs, story times, classes, and workshops at the library and off site; conduct library tours and community outreach.
Instruct patrons in using equipment needed to access library resources and, when applicable, provide programming training or classes.
Participate in cross-functional teams and assist with developing and maintaining instructional tools, databases, and reader’s advisory materials.
Help evaluate and maintain collections by recommending and weeding materials, and suggest program needs.
Help maintain the library’s general appearance and safety and ensure access to physical and virtual materials.
Participate in creating displays, bulletin boards, signs, posters, informational and directional aids, and special exhibits.
Keep current on relevant library policies and procedures, monitor adherence, and communicate policies to patrons as needed.
Stay current on library trends and technologies; may create web or social media content and maintain data and standardized reports.
May coordinate work and schedules of ancillary staff and volunteers, and may oversee library operations when the Public Services Manager or Person in Charge is absent.
Take appropriate action in response to disturbances and emergencies.
Perform other duties and responsibilities as assigned.